Ambassador (Front Desk & F&b)

2 days ago

Kuala Lumpur, Malaysia citizenM Kuala Lumpur Bukit Bintang Full time

We are looking for **Ambassador** who are enthusiastic, optimistic and treat everyone with respect. You will work together with the fellow ambassadors to deliver exceptional service for our guests. We don’t need you to have hotel experience, we want you to have a genuine interest, looking for multitasking experience and passionate on what you do

**What is your role?**
- You are responsible to welcoming our guests to the world of citizenM
- You are to assist our guests at our check-in and check-out kiosks; carry and store guest luggage in the luggage room
- You need to handle cash and other forms of payment
- You also need to prepare and serve all food & beverage related items by following all food safety and sanitation procedure
- You must maintain the hotel environment to ensure a clean and comfortable experience
- You are required to handle societyM meeting rooms and functions
- You are responsible for the shift opening, closing and side duties
- You need to re-stock bar, pantry, and societyM
- You need to familiar with Hotel Management System, Point of Sale System and Kiosk
- You will have to update and record all the guest feedback properly
- You will be required to assist in housekeeping
- You must demonstrate exceptional product knowledge of all the hotel products
- You need to be informative about hotel surroundings and able to offer advice to the guest whenever required

**What are we looking for?**

**What do we provide to you?**
- You will have a mobile job, never dull or standard
- You will be remunerated with a **good basic salary** and you will also earn an extra salary based on your performance
- You will be working 5 days a week with shifts rotation to be based on the monthly duty roster
- You will be provided with a free duty meal and exclusive citizenM uniform
- Your medical and dental claims are on us

Pay: RM2,600.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- Are you able to serve alcohol?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (preferred)

Work Location: In person

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