Branch Manager

**Job Scope: Branch Manager**

**Position Overview**:
The Car Rental Branch Manager is responsible for overseeing the daily operations of the branch, ensuring the efficient management of customer service, vehicle fleet, staff, and administrative functions. The role ensures compliance with legal, safety, and maintenance standards while handling all vehicle-related and administrative paperwork to achieve profitability and operational excellence.

**Key Responsibilities**:
**1. Branch Operations Management**
- Supervise all branch operations to ensure efficient workflow and high-quality service delivery.
- Monitor daily vehicle movement, bookings, check-ins, and check-outs to ensure accuracy and customer satisfaction.
- Maintain a high standard of customer service, addressing and resolving complaints promptly.
- Ensure adherence to company policies, procedures, and industry regulations.
- Drive sales performance through strategic pricing, promotional activities, and upselling services.

**2. Fleet Management**
- Oversee the maintenance, cleanliness, and readiness of the vehicle fleet.
- Coordinate routine vehicle inspections, maintenance, and repairs, ensuring operational efficiency.
- Allocate vehicles based on customer demand, ensuring availability and satisfaction.
- Monitor fleet utilization to optimize efficiency and minimize idle time.
- Ensure that all vehicles are fully fueled and ready for customer use.

**3. Staff Supervision and Development**
- Lead, train, and motivate a team of rental agents and customer service personnel.
- Develop and implement staff schedules to ensure adequate coverage during peak periods.
- Conduct regular performance evaluations, providing constructive feedback to enhance team productivity.
- Foster a positive work culture that promotes teamwork, high morale, and continuous development.

**4. Financial Management**
- Manage branch financials, including budgeting, monitoring expenses, and overseeing financial performance.
- Prepare and analyze reports on branch performance, vehicle utilization, and revenue generation.
- Manage cash handling, including deposits, reconciliations, and petty cash.
- Ensure competitive pricing strategies while maintaining profitability.

**5. Administrative and Paperwork Responsibilities**
- Oversee all documentation related to vehicle rentals, such as contracts, insurance forms, and damage reports.
- Ensure complete and accurate rental agreements, ensuring compliance with legal and company standards.
- Handle processing of customer transactions, vehicle registrations, renewals, and billing.
- Maintain organized records for fleet vehicles, including insurance information, maintenance logs, and inspection reports.
- Coordinate invoicing, billing, and accounts receivable in collaboration with the finance department.
- Ensure timely submission of regulatory filings related to fleet management and rental operations.
- Manage insurance claims and coordinate the resolution of incidents involving rental vehicles.

**6. Health and Safety Compliance**
- Ensure all vehicles meet required safety standards and undergo regular inspections.
- Enforce safety protocols for staff during vehicle operation and paperwork handling.
- Implement and maintain emergency protocols, providing staff with regular safety training.

**7. Customer Relations**
- Develop and maintain strong, long-term relationships with customers to foster repeat business.
- Address and resolve customer complaints or disputes regarding vehicles, services, and rental agreements.
- Serve as the primary point of contact for high-value or corporate clients to address specific needs.

**8. Marketing and Sales**
- Collaborate with the marketing team to implement local campaigns to attract new customers and increase rentals.
- Monitor customer feedback and use it to enhance services and maintain a competitive advantage.

**Key Skills and Qualifications**:

- Minimum 2-3 years of managerial experience in the car rental or related industry.
- Strong leadership, organizational, and interpersonal skills.
- Comprehensive understanding of financial management, fleet maintenance, and customer service principles.
- Ability to manage and resolve customer complaints professionally and efficiently.
- Proficient in rental software, Microsoft Office Suite, and Excel.
- Strong communication, problem-solving, and decision-making abilities.
- In-depth knowledge of local laws and regulations related to vehicle rentals, insurance, and safety.
- High proficiency in mathematics for financial management and reporting.
- Ability to collaborate effectively with senior management to achieve organizational goals.
- Flexibility to handle any ad-hoc tasks assigned by senior management or the Managing Director.

Pay: From RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Yearly b