Cafe Outlet Manager

1 week ago

Bukit Mertajam, Malaysia Dawn Coffee Sdn Bhd Full time

**About Us**:
Dawn Coffee Sdn Bhd (202201005709) was founded in June 2022. The company is created to acquire and operate franchise businesses that specialize in Food & Beverage industry. Up to March 2023, we are owning 12 outlets which consist of Bask Bear Coffee, Yole, Mixue Ice Cream & Tea brands.

We are looking for Outlet Manager to fill a vacant position at Dawn Coffee Sdn Bhd. This position plays a vital role in managing and improving outlets at various locations across Malaysia.

**Responsibilities**:

- Responsible in managing 2-3 outlets operations
- Responsible in outlet sales performance & outlet costing (P&L)
- Train and develop team to be top notch customer service agents
- Train and produce excellent outlet supervisor every month
- Manage and lead motivated teams to increase store sales
- Ensure store products, services and environment meet the standards
- Expand new stores, train new teams, and help new stores get on track
- Monitoring performance of project through key metrics, provide periodical performance reviews, and generate insights and recommendations to senior management
- Develop a deep understanding of the project including but not limited to machine SOP training and handling, product innovation, and market trends

**Job Requirement**:

- 1-3 years experience having worked in F&B/ retail field as a supervisory role.
- Ability to work independently, navigate priorities and tasks assigned in an organized and timely manner with a strong sense of ownership
- Strong communication skills, fluent in written and spoken English. Fluency in written and spoken Mandarin or BM will be an advantage
- Possess a can-do, solutions-focused approach in a fast-paced/unstructured environment
- Excellent interpersonal and interaction skills to work together with people from diverse backgrounds and different levels
- Energetic, flexible, collaborative, and proactive; a team player who can positively and productively impact both strategic and operational initiatives
- MUST possess own vehicle
- You may be required to travel domestically within Malaysia to support the implementation plan

Pay: RM3,200.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Maternity leave
- Meal provided
- Opportunities for promotion

Schedule:

- Monday to Friday
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

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