My] Country Manager

1 week ago

Kuala Lumpur, Malaysia Gogoprint Pte. Ltd. Full time

**Position Title**: Country Manager MY & SG

**Department**: General Management

**Reports to**: CEO

**Based in**: Kuala Lumpur

**About Gogoprint**

Gogoprint is South East Asia’s #1 online printing company. We are active in Thailand, Singapore and Malaysia, and are looking for dynamic and driven individuals to help grow the business
- Our vision is to make printing easy and frictionless for all businesses in Asia Pacific, by moving the massive US$ 81bn printing industry online
- Now operating in 3 countries (Thailand, Malaysia & Singapore)
- International team of 75+ people

**Position Summary**

The Country Manager (CM) manages the day-to-day operations for Gogoprint’s Malaysian and Singaporean markets, and leads strategic projects that drive the top
- and bottom-line. The CM oversees the supply chain, sales, customer service and design teams, operates with autonomy, and has the potential to significantly shape the company’s growth trajectory.

**Your Responsibilities / Goals**
- Drive customer satisfaction, operational excellence, profitability.
- Expand Gogoprint’s production capabilities (in-house and outsourced) with a focus on profitability and turnaround times.
- Lower operating costs, launch better and more affordable products / services, offer faster delivery lead times and excellent customer support, etc.
- Maintain and improve the quality of products, services, customer support and other retention strategies.
- Manage the sales teams, drive retention and grow revenue. Ensure sales targets are met.
- Develop, plan and execute a strategy and relevant action plan for the local market(s), in line with Gogoprint’s broader vision and strategy.
- Identify opportunities and potential for improvement in an entrepreneurial manner.
- Build, lead and motivate an energetic and results-oriented team - in particular the local operational teams (supply chain, sales, CS, design).
- Deliver measurable results and ensure regular reporting of your actions and results.
- Develop and manage relationships with key stakeholders and business partners (internal and external) - in particular key suppliers.
- Support and collaborate with other teams within the Gogoprint Group (e.g. development, marketing, etc.) and drive group initiatives.

**Your Qualifications**
- At least 7 years of experience in operations / supply chain, with skills to take on a general management role. Additional experience in sales is a plus
- A seasoned manager, with deep knowledge of the SG and MY market(s)
- Obsessed with customer satisfaction
- Able to define a relevant strategy and action plan for the SG and MY markets
- Results-oriented with strong business acumen
- Proven track record of pursuing revenue and profitability growth
- Analytical and structured, with good project management skills
- Strong negotiation and problem solving skills
- Independent, disciplined and proactive team player
- Min. Bachelor’s, ideally Master’s degree in business / supply chain management
- International experience / exposure is a plus

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