Client Service Solutions and Innovation Manager
18 hours ago
Job requirements
Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global
Payment (Risk Ops & CCO) verticals.
- Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP.
- Enhance User experience in the E-Commerce and Global Payments space by continuously improving on
products that are serviced.
- Identifying Automation opportunities that can be implemented with full stakeholder buy-in.
- Creating an ongoing pipeline of ideas in the dynamic space of Trust & Safety and Global Payments,
delivering value for the clients.
- Proactively identify opportunities, solve problems, and guide operational excellence, site
transformational efforts to implementation.
- Develop and provide statistical analysis utilizing control charts to assess process capability.
- Actively drive the development and sharing of best practices, lessons learnt in cross process team
improvements.
- Provide LEAN and 6-sigma expertise in problem solving; identify and lead projects with teams.
- Coach, mentor, and work with all colleagues in the execution of multiple projects simultaneously.
- Continuously challenge the status-quo by encouraging innovation and calculated risk taking.
- Serve as a process team SME for Innovation; conduct workshop in instilling the culture of ideation,
innovation, and transformation.
- Monitor Process performance to determine key opportunity areas to continuously improve performance
**Requirements**:
- Experience in driving/ participation in driving large transformation and innovative scalable solutions
within the Trust & Safety / Ecommerce Content Moderation / CS / Risk Ops / Payments CE teams.
- Minimum of 4-5 years of experience in leading Business Excellence, Innovation, Transformation in Business Process Outsourcing.
- Patience, understanding and resilience when managing complex situations and competing priorities.
- Bachelor's degree from recognized university.
- Data visualization experience to provide insights and able to succinctly articulate value.
- Experience with designing experiments, tools, and measures, establishing hypotheses and leading
projects from end to end.
Preferred Requirements
- Experience in Innovating & delivering value in the Trust & Safety / Ecommerce MOD & CS / Risk Ops /
Payments CE space.
Experience in tool development and deployment in the above space.
- Experienced and certified in Six Sigma - Green Belt / Black Belt Methodology, PMP certification.
- Excellent communication and client management skills, presentation abilities and stakeholder
management.
- Proven ability to work independently.
- Ability to be flexible and work creatively and analytically in a problem-solving environment.
- Creative thinking/innovative mind-set.
- Project delivery - timeline and milestone management, Stakeholder relationship management.
- Ability to engage senior client management on offerings, emerging issues in focus.
- Demonstrated ability to interface with multiple levels of management
**Job Types**: Full-time, Permanent
Pay: RM13,000.00 - RM18,000.00 per month
Schedule:
- Monday to Friday
-
Account Manager
1 week ago
Air Itam, Malaysia Agensi Pekerjaan Workle Sdn Bhd Full time**Responsibilities**: - Pinpointing the best offerings, giving demos or presentations as well as proposals to clients. - Reaching out to potential leads through various channels such as partner collaboration, social media, marketing events etc. - Develop and execute strategic plans to achieve sales targets and expand the client base. - Build and nurture...
-
Customer Service Representative
1 week ago
Air Itam, Malaysia DSS Software Solutions Sdn Bhd Full timeThe **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - **Minimum Skills to...
-
Trainer -japanese Speker Customer Service
3 days ago
Air Itam, Malaysia Mindpec Solutions Full time◆日本人のトレーナーをマレーシア・ペナンで募集中です◆ Reservation Project - Trainer - Bachelor Degree preferred. - Language proficiency in Japanese and English is mandatory. - Significant experience in a complex fast paced environment. - Minimum 2 years of prior relevant people management experience. - Strategic thinker with...
-
Air Itam, Malaysia Glob Pro BrainHunters Sdn Bhd Full timeMeeting or exceeding weekly, monthly, and yearly sales quotas. (Green Field focus and support brown field program) - Roving via assigned territories to present company products to potential Cluster Enterprise clients. - Nurture sales leads and setting up appointments to present company products. - Identifying Cluster Enterprise client’ needs and prepare...
-
Contact Centre Manager
18 hours ago
Air Itam, Malaysia growthfn Full timeResponsibilities - Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Strategizes and executes directions and decisions following the change management process. - Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt...
-
Customer Service
2 weeks ago
Air Itam, Malaysia Career FOS Full timeRepresent the brand, the culture, and values of our clients - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Handle customer’s concerns positively and professionally - Ensure efficient problem and complaint resolution - Capture client feedback for future improvement - Capture the nature of Client contacts. -...
-
Customer Service Representative Normal Shift
1 week ago
Air Itam, Malaysia DSS Software Solutions Sdn Bhd Full timeThe **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - Ensure service delivered to...
-
QA -japanese Speker Customer Service
3 days ago
Air Itam, Malaysia Mindpec Solutions Full time◆日本人のQA をマレーシア・ペナンで募集中です◆ Reservation Project - Quality Assurance 日本語ネイティブ/ペナン・マレーシア **Qualifications**: - Bachelor’s degree or equivalent diploma in any discipline. - Minimum 1 years’ experience as QA in call center. - Must be proficiency in English & Japanese in terms...
-
Accounting Manager
5 days ago
Air Itam, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time**Job Title **:Outsourcing Accounting Manager - Independently manage a portfolio of accounting clients and leading a team to provide high quality services to clients. - Overseeing the operation of the department including administrative function, resource planning and work schedules to achieve the department’s goals - Design and establish processes and...
-
Customer Service Advisor
2 weeks ago
Air Itam, Malaysia amIT Global Solutions Sdn Bhd Full time**CSR’s Main Role**: - CSRs are with the customers. - Assist on a worldwide online payment system. - Interact with customers via chat and phone. - Support and help the customers. - You are customer yourself. - You represent our client, our culture and values. - What you say is how our client is perceived by our customers. **CSR’s Specific...