Representative Customer Service

10 hours ago


Shah Alam, Malaysia QL Maxincome Sdn Bhd (FAMILYMART) Full time

**Responsibility**
- Handle inbound calls and outbound calls if required
- Maintain accurate records and document all customer service interactions and resolutions
- Work closely with Operation, Quality Assurance, and other relevant departments in resolving customer feedback
- Measure and report insights from customer feedback data to respective departments to continue the best customer service experience
- Monitor digital movements and happenings of competitors in accordance with the set procedures and guidelines

**Job Requirements**
- 1 year experience in call center/ customer service department handling live chat
- Good command of language & copywriting skills (English and Malay), Mandarin will be an added advantage
- Knowledgable of social media platforms (Main: Facebook & Instagram, Others: Twitter & TikTok)
- Knowledge of mediation and conflict resolution techniques
- Organized with strong project and time management skills
- Independent and resourceful
- High attention to detail
- A friendly and empathetic demeanor
- Good analytical and problem-solving skills
- Able to work quickly under pressure
- Able to multitask

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Are you willing to work during weekend and Public Holiday?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)



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