Application Support Specialist
1 week ago
Job Description (JD)
Key Skills / Knowledge and Behaviors (if applicable)
Application Services
- To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation.
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.
- Provide input to the implementation, backup and roll-back plans.
- Act as a technical resource for internal and external projects.
- Follow appropriate departmental and bank procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers.
Documentation
- Ensure incidents and problems are up-to-date
- Ensure all technical and non-technical documentation is up-to-date
- Contribute to management reports
Team Development
- Share / spread knowledge with team members as well as internal teams
- Pro-active in maintaining and increasing the teams technical knowledge
- Coach and develop team members
Functional Skills & Experiences
- Knowledge and experience in Trade Finance system with good business functional experience would be an added advantage
- Extensive problem solving and debugging skills
- Experience in providing services to agreed SLA’s and OLA’s
- Experienced in Problem and Incident Management
- Good interpersonal and communication skills
Technical Skills & Experiences
- Experience with supporting multi-tier infrastructures
- Manage technical team and architect custom solutions
- Possess strong technical knowledge in
**Job Types**: Full-time, Permanent, Contract
Pay: RM5,000.00 - RM7,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
-
Application Support Specialist
3 days ago
Cyberjaya, Selangor, Malaysia KGiSL Full time 60,000 - 80,000 per yearNATIONALITY: Preferred Only Malaysian.REQUIREMENTS• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).• Proven experience in supporting and maintaining IT applications, preferably in Payment system (RPP, FPX, Direct Debit, IBG, SWIFT/Rentas).• Understand operation/business flow of Payment...
-
Customer Support Specialist
1 week ago
Cyberjaya, Malaysia Tesla Full time**What to Expect** Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with...
-
Application Support
5 days ago
Cyberjaya, Malaysia Tech Mahindra Ict Services (malaysia) Sdn Bhd Full time**Responsibilities**: - Application Support.**Qualifications**: - Experience: 4 years and above - This role requires experience with Integral Life, SMART400, COBOL400, CL400, SQL400 Key Competencies- Communication skills - written and verbal. - Planning and organizing. - Prioritizing and Time Management - Assessment and analysis skill. - Attention to...
-
Application Support
3 days ago
Cyberjaya, Selangor, Malaysia Avensys Consulting Full time 70,000 - 120,000 per yearAvensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.We are currently...
-
Technical Support
2 weeks ago
Cyberjaya, Malaysia Terrabit Consulting Full timePrimary Skills: Application support, Linux, SQL Query Task Description: 1. Strong knowledge and experience working in Unix/ Linux environment. Familiar with Unix/ Linux commands and shell Scripting. 2. Strong knowledge and experience in Oracle SQL query language. 3. Knowledge in monitoring tools such as zabbix, grafana and etc. 4. BY WMS Technical...
-
Application Support- Smart400
3 days ago
Cyberjaya, Malaysia Tech Mahindra ICT Services (Malaysia) Sdn Bhd Full timeApplication Support Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Riseâ„¢. We are a USD 5.2 billion company with 124,250+ professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our...
-
Help Desk Support Specialist
3 days ago
Cyberjaya, Malaysia HECTADATA Sdn Bhd Full time**Join HECTADATA Sdn Bhd as a Helpdesk Support Specialist!** **Company Overview**: HECTADATA Sdn Bhd is a premier custom enterprise solutions provider, based in Brickfields, Kuala Lumpur. Our technology and platform-agnostic approach make us a preferred partner for government bodies and multinational corporations. Our expertise spans cloud and systems...
-
Recruitment Specialist
3 days ago
Cyberjaya, Selangor, Malaysia Poladrone Solutions Full time 60,000 - 120,000 per yearJob Description:We are looking for a Recruitment Specialist to undertake all hiring activities, from advertising open roles to interviewing candidates and closing hires.Recruitment Specialist responsibilities include connecting with potential candidates online and offline, screening applications and supporting hiring managers. If you have experience...
-
Application Support
5 days ago
Cyberjaya, Malaysia Tech Mahindra ICT Services (Malaysia) Sdn Bhd Full timeQualifications - Experience: 4 years and above - This role requires experience with Integral Life, SMART400, COBOL400, CL400, SQL400 Key Competencies - Communication skills - written and verbal. - Planning and organizing. - Prioritizing and Time Management - Assessment and analysis skill. - Attention to detail and accuracy. - Flexibility. - Adaptability -...
-
Specialist - Record to Report
3 days ago
Cyberjaya, Selangor, Malaysia AIA Australia Full time 80,000 - 120,000 per yearAt AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...