Assistant Manager, Fam

Are you ready to shape a better tomorrow?_

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Provide day to day SAP functional services covering Financial Asset Management/ Treasury and Risk Management, Market Risk Analysis (MRA), Cash Management (CM) and Bank Communication Management (BCM) for AIA Business Units.

Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned.
- Perform BAU Activities - Incident and Service Request:

- Perform diagnosis / investigation / troubleshooting/ enquiries.
- Perform configuration changes/ fixes or work closely with vendors where necessary to resolve incident.
- Resolve and close ticket within Service Level Agreement (SLA) and ideal Turn Around Time (TAT)
- Perform BAU Activities - Fast Track Change Request
- Develop & update Change Scope Analysis (CSA) and documentation (i.e. Functional Specification Documentation (FSD)).
- Perform configuration / code changes & Unit Test (including coordination with 3rd party where necessary).
- Prepare test scenarios & acceptance criteria.
- Inform on readiness for Production deployment.
- Prepare & submit Change Deployment Template.
- Close ticket upon successful Production deployment.
- Perform BAU activities as per defined in accordance to GASC USC-Finance policy (i.e. Complexity Matrix, Standard Operating Procedure) which are generally simple to complex scenarios.
- Ensure solutions are consistent with regional design architecture.
- Positive collaboration with all stakeholders on BAU related matters.
- Support end users in system usage and assist in raising overall SAP proficiency of the end user base and act as SAP ambassador.
- Provide training to end users (where necessary).
- May require short term travel, active standby, and shift arrangements.
- Supporting Team Manager on work assignments as per required.

Minimum Job Requirements:
Education
- Bachelor’s degree in Information Systems/ Computer Science/ Business or Accounting equivalent discipline.

Experience
- Minimum 6 years’ relevant experience in regional solution / system support with SAP focus across the APAC region.
- Strong understanding of Treasury and Risk Management, Cash Management, Bank Communication Management, Market Risk Analysis will be added advantage.
- Have experienced supporting various Product types for money market, securities, derivatives, forex.
- Relevant SAP Centre of Excellence/ Shared Service experience and End-user support track record.
- Applied accounting / business knowledge in IFRS.
- Managing communication with key stakeholders (i.e. finance business users).

Certifications / licenses
- Relevant SAP certification.

Additional skills
- SLA familiarity and performance driven work culture.
- Proficient communication & presentation skills.
- Strong problem solving and analytical skills.
- Good team player, self-starter, proactive and resourceful.
- Able to work extended hours when required.
- Build a career with us as we help our customers and the community live healthier, longer, better lives._