Digital Live Chat

2 days ago

Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

**About Us**:
At SRG Asia Pacific Sdn Bhd, we are a leading player in the digital customer service industry, known for our cutting-edge solutions and a commitment to excellence. We’re currently expanding our team and are looking for enthusiastic and motivated **Digital Live Chat Experts** to provide exceptional customer service to our valued clients. If you're a fresh graduate, someone with a diploma, or currently unemployed, this is your chance to jump start your career with us

**Why You'll Love Working With Us**:

- **Instant Impact**: Be part of an energetic team that is shaping the future of customer engagement.
- **Career Growth**: Gain valuable skills, hands-on experience, and the chance to advance your career.
- **Training Provided**: Receive full training and support to ensure your success in the role.
- **Work-Life Balance**: Flexible working hours with the option to work remotely.
- **Performance Incentives**: Enjoy bonuses and rewards for hitting targets and delivering great results.
- **Fun and Vibrant Workplace**: Enjoy a collaborative work culture with team-building activities and regular rewards.
- **Convenient Location**: Based in a central location easily accessible by public transport.
- **Competitive Benefits**: Full medical coverage, EPF contribution, and more

**Responsibilities**:

- **Live Chat Support**: Engage with customers through live chat, providing them with quick, professional, and friendly assistance.
- **Issue Resolution**: Address customer inquiries, troubleshooting issues, and providing solutions in real-time.
- **Product Recommendations**: Assist customers by offering suggestions for relevant products and services.
- **Customer Retention**: Provide proactive support to ensure customer satisfaction and loyalty.
- **Meet Targets**: Consistently meet and exceed individual KPIs, ensuring high-quality service.
- **Collaboration**: Work with team members to optimize service delivery and achieve collective goals.

**Requirements**:

- **Education**:Diploma** in any field.
- **Employment Status**:Unemployed** or a recent graduate eager to jumpstart your career.
- **Language Skills**: Proficiency in **English** (additional languages are a plus).
- **Customer Service Attitude**: Positive, friendly, and customer-focused.
- **Communication Skills**: Excellent written communication with the ability to engage customers effectively.
- **Tech-Savvy**: Comfortable with using chat platforms and technology to assist customers.
- **Team Player**: Ability to work in a collaborative team environment while achieving individual goals.
- **Willingness to Learn**: A passion for learning and improving your skills in the customer service field.

**Why This Role is Perfect for You**:
This is a fantastic opportunity for individuals looking to start their career in customer service, particularly if you're eager to work in a digital environment. You’ll be able to improve your communication skills, gain valuable industry experience, and grow within a supportive company.

**How to Apply**:
If you are ready to take the next step in your career, we’d love to hear from you

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

Work Location: In person

Expected Start Date: 05/13/2025

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