Operations Executive

2 weeks ago

Johor Bahru, Malaysia The Swim Starter Full time

**ABOUT THE COMPANY**

The Swim Starter, a Singaporean-based company, is extending its business into Southeast Asian countries. Our commitment is to empower every child with the essential skill of swimming for safety at all times. Adapting and growing with the times, The Swim Starter is seeking individuals with capability and passion, such as yourself, to contribute to the company's continued expansion. Embark on your journey with us today.

**JOB DESCRIPTION**
- Performing various operational functions within an organization in an efficient and effective manner
- Collaborating with cross-functional teams to achieve operational objectives and address challenges.
- Customer Service Officer onboarding & hiring process
- Customer Service Officer manpower allocation
- Reply to WhatsApp chats, Facebook Messenger and Instagram Direct Messages to answer any enquiries.
- communicating with the manager on a daily basis for tasks (online).
- Must have a good attitude to reply to text messages.
- Fast response to new messages from leads.
- Storing or keying data accurately to the software system.

Requirements:

- Fluent in both Melayu, Chinese and English (verbal and written communication skills)
- Proven experience in a operations and customer service role, preferably in a supervisory or leadership position
- Excellent interpersonal and communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to handle and resolve customer complaints with empathy and professionalism
- Familiarity with customer service software, databases, and tools
- Strong organizational and time management skills
- Flexibility to work in a fast-paced environment

**Working Arrangement**
- Thursday to Monday (9am-6pm) SGT
- Public Holiday pay $34 SGD
- Remotely

**Salary**: From RM12,345,678.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Operation Executive: 2 years (required)
- Customer Service: 2 years (required)

**Language**:

- Fluent English (required)

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