Beauty Trainer

**Job Responsibility**
- Responsibilities include conducting in-store and classroom training - Product knowledge & product demonstration skill, working closely with the Training Manager on customizing and/ or localizing Global and Regional training materials, and evaluating results after each training session.
- Conduct field coaching to the retail team on product, skill & service protocols (70% of the time to be spent on the field)
- Work closely with Sales Team and CRM team to identify efficiency, processes, and challenges with team members and recommend ways to overcome and improve overall store and staff performance.
- Maintaining optimum, upscale brand image by monitoring staff customer service skills, consultation, grooming, makeup, and store cleanliness.
- Work with Retail Manager, Sales & Operations Manager to train and motivate all team members to achieve store KPI and 15% NPS achievement vs. target annually.
- Observing, and coaching customer service and product demonstration skills on the floor to identify areas for improvement.
- Conduct product, make-up, and selling skill training in-store and classroom for sales conversion and achieving good NPS scores.

**Requirement**
- Minimum SPM/ Diploma
- 3-4 years of working experience in the beauty industry with or without make up skill.
- Power Point, Excel and Microsoft
- Converse well in English, Bahasa Malaysia and Mandarin
- Organizational skills, public speaking and instructional training. Must be versatile and adapt to change.
- Proven ability to provide guidance, instruction and product knowledge and training.

**Job Types**: Full-time, Permanent

Pay: RM5,500.00 - RM6,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus