Reconciliations Officer

**What is the opportunity?**

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

**What will you do?**
- Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
- Applies knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accounts
- Recognize that accuracy is key to ensure true breaks are identified and investigated accordingly
- Strict adherence to policies and regulatory requirements is observed
- Display good judgment, decision-making skills and demonstrates a strong knowledge of the products, transactional flows and accounting related to the Client Groups supported.
- Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately.
- Display a strong commitment to teamwork; open two-way communication and good staff morale.
- Seek opportunities to share information with colleagues.
- Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (automating processes)
- Identify service gaps provided to client groups and makes suggestions to management for improvement
- Responsible for personal development and cross-training coordination; participation as identified through ongoing business and/or department needs analysis.
- Proven capability of supporting the reconciliation processes within the teams scope including all month end and standalone processes.
- Demonstrates flexibility to assume project work outside of the general reconciliation process as determined by management

**What you need to succeed?**
- University degree or College Diploma in Business, Finance or Economics; or any equivalent combination of qualifications and/or experience
- 1-2 years experience in a Capital Markets role and/or reconciliations based role
- Good understanding of Capital Market Products and transactional/accounting flows
- Solid knowledge of Reconciliation Procedures.
- Solid knowledge of key reconciliation systems and Back
- Office systems e.g. Broadridge, OnDemand, JEFE, CDS, DTCC.
- Computer literacy ie. Knowledge of PCs and Microsoft related software
- Demonstrate analytical and problem solving skills
- Strong organizational and time management skills
- Teamwork and Co-Operation
- Good interpersonal skills, tact and diplomacy
- Ability to embrace organizational change at an individual and team level
- Demonstrate flexibility to cross train

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options

**Job Skills**

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

**Additional Job Details**

**Address**:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

**City**:
Putrajaya

**Country**:
Malaysia

**Work hours/week**:
40

**Employment Type**:
Full time

**Platform**:
**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-09-04

**Application Deadline**:
2025-09-23

**I**nclusion** and Equal Opportunity Employment**