Team Lead
2 weeks ago
Vacancy: Team lead - Customer Service (Mandarin Speaker)
Location - Penang, Malaysia
**Salary**: Negotiable
Language: Mandarin + Eng
Account: Video streaming
**Requirements**:
- At least 2 years of Team lead experience.
- Prior experience in managing a customer support operation is preferred.
- Experience in customer retention and cross-sell.
- Strong analytical, presentation and business planning skills coupled with equally strong execution focus.
- Exceptional verbal and oral communication skills. Experience in working with teams across locations.
- Open to adjusting work hours when needed.
**Responsibilities**:
- Drive regular interface with all functional leaders including training, hiring, operations, analysis, and specialized product teams.
- Foster a positive & fun culture that is driven by objectives and is customer focused.
- Analyze business performance and drive rhythm of business for achieving business goals.
- Analyze customer issues and feedback to build action plans for resolve.
- Identify, design and implement customer campaigns to drive upsell, renewals and satisfaction.
- Generate regular reports on call center performance of the team on a weekly, monthly.
**Job Types**: Full-time, Permanent
**Salary**: RM6,000.00 - RM7,000.00 per month
Application Question(s):
- What nationality are you?
- Can you speak, write and read Mandarin?
- Job location is Penang, are you okay with it?
- Notice Period?
-
Mandarin Team Lead
6 days ago
Air Itam, Malaysia Growthfn Sdn Bhd Full timeResponsibilities: 1. Lead and manage a team of customer service representatives, providing guidance, support, and coaching as needed. 2. Develop and implement strategies to ensure high-quality customer service delivery. 3. Monitor team performance and provide regular feedback and coaching to drive improvement. 4. Handle escalated customer issues and...
-
Mandarin Team Lead
4 days ago
Air Itam, Malaysia Growthfn Sdn Bhd Full timeResponsibilities: 1. Lead and manage a team of customer service representatives, providing guidance, support, and coaching as needed. 2. Develop and implement strategies to ensure high-quality customer service delivery. 3. Monitor team performance and provide regular feedback and coaching to drive improvement. 4. Handle escalated customer issues and...
-
Freelance Rock Band Workshop Facilitator
2 days ago
Air Itam, Malaysia TEAM MUSIC PTE LTD Full time**BE A MUSIC FACILITATOR!**_ **Overview** We conduct teambuilding events where groups learn to create and play music as a band/ensemble. Our programs focus mainly on guiding participants through the process of learning a new instrument and collaborating with one another to create a musical experience. As a facilitator, you will teach participants to play...
-
Shift Team Leader relocate
2 days ago
Air Itam, Malaysia Talent Houz Consulting & Services Full timeJob title: Shift Team Leader Industry: Glass Manufacturing Location: Sungai Buloh, Selangor **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to...
-
Client Service Solutions and Innovation Manager
11 hours ago
Air Itam, Malaysia growthfn Full timeJob requirements Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global Payment (Risk Ops & CCO) verticals. - Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP. - Enhance User experience in the E-Commerce and Global Payments space by continuously improving...
-
Regional Sales Manager
6 days ago
Air Itam, Malaysia BMC Global Trading Full time**About Us**: We are a leading tobacco company committed to delivering exceptional products to our customers. Our brand is recognized for its quality and excellence, and we are dedicated to maintaining this reputation through innovative strategies and outstanding customer service. We are seeking a dynamic and experienced Regional Sales Manager to join our...
-
Area Manager
2 weeks ago
Air Itam, Malaysia Elabram Systems SDN BHD Full time**What you need to know about the role**: - Develop operation strategies and monitoring operations plans - Advising project risks and issues and their solutions - Documenting and following up on important actions and decisions from meetings - Coordinate with HQ team the execution of the operation in the city. - Preparation of presentations and demonstration...
-
Hiring for Sales Manager
1 week ago
Air Itam, Malaysia Asian Technology Solutions Full time**Job Title: Sales Manager** **Department: Sales** **Reports To: Regional Sales Director / General Manager** **Domain - Manufacturing** ** Job Location - Penang** ** Work from Home** - _______ **POSITION OVERVIEW** We are seeking a dynamic and results-driven **Sales Manager - CNC Machine to lead sales**operations within an assigned territory....
-
Chief Nurse
1 week ago
Air Itam, Malaysia JT Connects Consultancy (Headhunter) Full timeWe are looking for a compassionate and experienced Chief Nurse to lead our nursing team at a professional confinement centre dedicated to postpartum mothers and newborns. This is a key leadership role responsible for ensuring the highest standards of care, staff supervision, and operational excellence. **Key Responsibilities**: - Lead, manage, and...
-
Project Manager
11 hours ago
Air Itam, Malaysia Fesma Sdn bhd Full timeJob Description: We are looking for an experienced Project Manager to join our team for an exciting upcoming construction project. As a Project Manager, you will be responsible for overseeing all aspects of the project, from planning and budgeting to coordination and completion. Key responsibilities include: - Project Planning: Develop comprehensive project...