Resort Butler

**Job Summary**

The Resort Butler is the key guest-facing ambassador delivering highly personalized luxury services to all residents. This operational role oversees the full resident journey, requiring strong knowledge and co-ordinating skills across all resort areas, including Rooms, Food & Beverage, and Wellness & Lifestyle experiences. They curate elevated, seamless experiences, providing emotional support and assisting residents in maintaining their independence.

** Personalized Luxury Service & Journey Management**
- Deliver highly personalized, anticipatory, and discreet service throughout the full resident journey, from prearrival preparations through to departure arrangements.
- Curate the in-suite experience, including thoughtfully designed suite setups, managing all in-room dining requests, handling laundry/pressing needs, and coordinating concierge services.
- Maintain proactive engagement by utilizing resident preference logs to anticipate needs and ensure the immediate, accurate, and discreet resolution of all concerns.
- Managing special luggage requirements (such as fragile, heavy, long-stay, or medical items) and arranging transportation (airport transfers, private cars, charter drivers).

**Wellness & Independence Curation**
- Actively support residents on their wellness journey by scheduling and coordinating specialized experiences, including spa bookings, fitness sessions, cultural tours, and lifestyle experiences.
- Provide essential emotional support and companionship while promoting residents' dignity and independence, encouraging self-care & self-management.
- Ensure that pre-arrival wellness requirements are communicated and appropriate in-room wellness amenities (such as aromatherapy or yoga mats) are prepared.

**Operational Coordination & Resort Standards**
- Serve as the primary link for residents with all resort departments, cooperating closely with Food & Beverage, Housekeeping, and Front Office teams to ensure seamless service delivery.
- Manage critical logístical tasks, including coordinating smooth arrivals/departures, luggage flow, room inspections, and maintaining accurate administrative logs and preference databases to uphold the resort’s highest standards.
- Address any security incidents and resident complaints promptly.
- Execute the upsell strategy and promote resort sales.

**Job Requirements**:

- Diploma or Certificate in Hospitality or a related field is preferred.
- Minimum 1-2 years of relevant experience in luxury hospitality, guest services, or front office.
- Excellent communication skills in English; proficiency in other languages is an advantage.
- Experience providing customer service in a hospitality or healthcare setting.
- Familiarity working with residents from diverse cultural backgrounds.
- Possess good local market knowledge
- Possesses strong interpersonal skills and a high attention to detail with a guest-first mindset.
- Focuses on service with an eye for detail and an approachable attitude.
- Ability to work well under pressure, analyze and resolve problems, and exercise good judgment with a high degree of professionalism.
- Ability to provide emotional support and empathy to residents and families.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and resort information.
- Creative and experiential focus, embracing the vibrant community philosophy.
- Professional grooming and a polished appearance

**Disability type**:
Not Applicable-
- About The Straits Resort (Medini)- The Straits is committed to redefining the art of senior living. We believe in nurturing the individuality, interests, and independence of our residents, within beautifully designed, modern communities that exude warmth, comfort, care, and tranquillity.
- With our expertise in boutique senior care, we are dedicated to setting a new standard in senior living.