Customer Service Officer
1 week ago
**Responsibilities**:
- Position:
- Customer Service Officer
- **Job Description**:
- What You'll Be Doing- Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
- Working in close collaboration with Field Sales and Inside Sales for Pre-Order & Order Entries.
- Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
- Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues
What We Are Looking For- Diploma / Bachelor's Degree
- 2 years of relevant experience in a customer service / order processing job function
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking
What's In It For You
- At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more
About Arrow
- Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2021 sales of USD $34.48 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at **
- Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at **
- For more job opportunities, please visit ****Location**:
- MY-Penang, Malaysia (Pintasan Kampung) GPS 40 Hrs
- Time Type:
- Full time
- Job Category:
- Business SupportBenefits
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