Mandarin Speaking) Customer Service Executive

2 weeks ago


Petaling Jaya, Malaysia JEV Management & Trading Full time

**Job Scope / Responsibilities**:

- To respond to queries from customers (members) who have acquired the products and services (including feedback, appointment queries and complaints according to the standard operating procedures set by the campaign).
- To provide customers with product and service information.
- To support via voice (calls).
- To key in booking information of customers in the booking system.

**Requirements**:
This role would require **Cantonese, Mandarin and English skills, both reading and writing.**
- Required language(s): Cantonese, Mandarin & English (Read and write).
- Minimum 1 year experience in Customer Services field (Call Center is advantageous).
- Basic Salary based on experience.
- Good presentation & negotiation skills with the ability to customize the product to customer needs.
- Computer literate.
- Positive working attitude and able to work in a fast paced and dynamic environment.
- Independent, proactive and self-driven.

Pay: RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person



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