Japan Account Ito Wintel Administrator

4 days ago

Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

**ROLES & RESPONSIBILITIES**
- Manage and maintain Windows server infrastructure for clients within the Japan Account ITO portfolio.
- Provide proactive monitoring and support to ensure the stability, performance, and security of Windows server environments.
- Utilize strong Japanese language skills to effectively communicate with clients and internal teams, addressing inquiries, providing updates, and managing expectations.
- Troubleshoot and resolve complex issues related to Windows servers, including performance issues, connectivity issues, and security vulnerabilities with client consent.
- Collaborate with cross-functional teams to implement solutions and address client-specific requirements.
- Participate in the design and implementation of new infrastructure solutions, ensuring alignment with client objectives and industry best practices.
- Document processes, procedures, and configurations Japanese to facilitate knowledge transfer if any and ensure consistency in service delivery.
- Act as a technical escalation point for Level 2 Team and provide solutions as needed.
- Ability to work in standby mode 24x7 with defined job rosters for any escalation raised.

**REQUIREMENTS**
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Extensive experience (3 years and above) in administering Windows server environments in enterprise-level settings.
- Proficiency in Japanese language (JLPT N2 or above) with strong verbal and written communication skills.
- Demonstrated ability to troubleshoot and resolve issues related to Windows servers, Active Directory, DNS, DHCP, and Group Policy.
- Experience with virtualization technologies such as VMware vSphere or Microsoft Hyper-V.
- Familiarity with cloud platforms, particularly Microsoft Azure and Amazon Web Services (AWS).
- Excellent interpersonal skills with the ability to effectively interact with clients and internal teams.
- Proven ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications such as MCSE, MCSA, or VMware Certified Professional (VCP) are preferred

**JOB INFORMATION**

Industry: BPO Company

Working Location : Petaling Jaya, Selangor

**Salary**: RM10,000.00 - RM11,000.00 per month

**Language**:

- Japanese (preferred)

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