Customer Service Officer

5 days ago

Kuala Lumpur, Malaysia Chiropractic First Group Pte Ltd Full time

**Convert enquiries from digital campaigns into leads (new customers) through clear and convincing communication.**: - **Manage enquiries from various online channels (WhatsApp, Social media, Website) in a prompt and professional manner.**: - **Coordinate and schedule appointments between clinics/doctors and patients.**: - Work closely with Marketing and Operations department to ensure smooth new patient processes - Monitor and manage Comments and Reviews submitted on our official Facebook and Google Pages - Update and record daily performance data for Reporting purposes - Basic training and Standard Customer Response scripts will be provided. - Commissions based incentive available. - Remote working is preferred. **Job Requirements**: - **Sales skills - **Able to engage, convince and convert interested enquiries into leads through chat / text communication. - **Customer service skills - **Fast in response, attentive, professional, has empathy, patience and excellent problem-solving skills. - Good command in spoken and written English and Bahasa Malaysia. Spoken and written Mandarin is an added advantage. - Familiar in using Chat management platforms such as Sleekflow, Facebook Messenger, WhatsApp for Business, and CRM software such as Salesforce. - Proficient in Microsoft Office (Word, Excel and PowerPoint) or equivalent. - Fresh graduates are encouraged to apply. 加入我们，您的工作内容将会是： - 提供清晰和可信的信息，将来自 Digital 广告活动的咨询转化为潜在客户（新客户）。 - 以迅速和专业的方式处理来自各种在线渠道（WhatsApp、社交媒体、网站）的咨询。 - 协调和安排诊所/医生与患者之间的预约。 - 与Marketing 部门 和Operations 部门密切合作，确保新患者流程的顺利进行。 - 监控和管理提交在我们官方Facebook和Google页面上的评论和评价。 - 更新并记录每日绩效数据以供报告之用。 - 有提供基础培训和标准客户响应脚本。 - 有提供基本工资 + Commissions based incentive。 - 远程居家工作 (Work from home) 是首选。 **我们希望您：** - 高中毕业 / STPM / "A" Level / Pre-U / Diploma。 - 更希望有销售背景和/或了解客户服务原则的候选人。 - 销售技能 - 能够通过聊天/文本沟通吸引、说服和转化感兴趣的咨询为潜在客户。 - 客户服务技能 - 快速响应，细心，专业，有同情心，有耐心和出色的解决问题的能力。 - 拥有流利的英语和马来语的口语和书面表达能力。普通话口语和书面表达能力是额外的优势。 - 熟练使用聊天管理平台，如Sleekflow、Facebook Messenger、WhatsApp for Business以及客户关系管理软件，如Salesforce。 - 精通Microsoft Office（Word、Excel和PowerPoint）或等效软件。 - 鼓励应届毕业生申请。 **Job Type**: Contract Contract length: 12 months **Salary**: RM2,000.00 - RM2,500.00 per month **Benefits**: - Professional development - Work from home Schedule: - Fixed shift Supplemental pay types: - Commission pay **Experience**: - Sales: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Bahasa Malaysia (preferred) - Mandarin (preferred)

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