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Customer Service 客服

2 weeks ago

Melaka, Malaysia Yang Mau Sien Trading Full time

线上回答顾客对于网上购物及商品的询问
- 处理与顾客的通话
- 分辨及解决顾客需求来达到顾客的满意
- 了解顾客需求并推荐最适合的产品
- 能够处理顾客投诉，在最短的时间内提供顾客最好的解决方法
- 拥有良好的沟通及展现技巧
- 能够有效的管理时间，熟悉电脑基本操作
- 通晓中文且有团队协作能力
- 有经验会优先考虑，只要肯学习提供培训
- 在冷气办公室中工作
- 拥有自己的独立办公桌
- 拥有许多职业发展机会
- EPF,SOCSO,Annual Leave,新年Bonus都有
- 另外给commission
- Answer customer enquiry in relation to ON-LINE shopping of products and services in Shopee / Lazada and so on
- Identify and assess customers’ needs to achieve satisfaction
- Understand what customer needed and suggest various product option that available
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- With / Without experience are acceptable
- Working in air-conditioning Office Room
- Have your own independent desk
- Young, happy harmonious working environment
- A lot of career opportunities
- We will provide training as long as willing to learn new things and knowledge
- Anual Leave,MC, EPF & SOSCO will be provided
- Commision available

**Job Types**: Full-time, Internship, Commission, New-Grad

Pay: RM2,200.00 - RM7,500.00 per month

**Benefits**:

- Free parking
- Meal allowance
- Opportunities for promotion
- Professional development

工作经验:

- 客服: 1 年 (首选)

工作语言:

- 中文 (必填)

Work Location: In person