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Application Tech Support Practitioner
2 weeks ago
**Experience**: 5 to 8 years
**Work Location**: Kuala Lumpur, Exchange 106
**Job Title**: Information Technology Operations - Application Tech Support Practitioner
Job Description**:Helpdesk Support**
**Mandatory Skills (Must-have)**
- **Application Support Experience**:
- Incident, Problem, and Change management (ITIL framework).
- **Technical Troubleshooting**:
- SQL queries (debugging issues, data checks).
- Basic Java/.NET or scripting knowledge (to analyze logs, not to develop).
- Middleware & app servers (WebLogic, WebSphere, Tomcat, JBoss).
- **Monitoring & Tools**:
- Experience with monitoring/log analysis (Splunk, AppDynamics, Dynatrace, Nagios, etc.).
- Ticketing tools (ServiceNow, Remedy, JIRA).
- **OS & Infra Knowledge**:
- Windows/Linux commands (file system, services, connectivity checks).
- Networking basics (ports, firewalls, DNS, load balancers).
- **Shift Readiness**:
- Willing to work 24x7 operations / on-call rotations if required.
- **Soft Skills**:
- Strong problem-solving and analytical skills.
- Communication skills to liaise between users, dev, and infra teams.
**Secondary Skills (Good-to-have / value add)**
- **Cloud Platforms** - Exposure to AWS, Azure, GCP (especially monitoring, troubleshooting, deployments).
- **Automation / Scripting** - Shell, Python, PowerShell for automating routine tasks.
- **DevOps/CI-CD knowledge** - Jenkins, Git, release pipelines.
- **Domain Knowledge** - Banking, Insurance, or the industry the client operates in.
- **Security Awareness** - Secure configuration, vulnerability patching basics.
- **Leadership & Coordination** - For senior practitioners, handling escalations and mentoring juniors.
**In short**:
**Mandatory = Application support (SQL, logs, monitoring tools, ITIL, incident/problem/change handling).**
**Secondary = Cloud, automation, DevOps, domain expertise.**
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM3,670.42 - RM8,500.00 per month
**Benefits**:
- Health insurance
- Professional development
Work Location: In person