CRM Executive

2 weeks ago

Mid Valley City, Malaysia DRN WELLNESS SDN BHD Full time

**Position Summary**:
**Responsibilities / Job Description**:

- Reports directly to the Brand Marketing Manager in the Marketing Department.
- Ensures the company’s KPIs & OKRs Balanced Scorecard execution and metrics for the department are achieved.
- Identify and pursue opportunities for upselling and cross-selling relevant products & services within ethical and patient-centric guidelines.
- Develop, manage and optimize the CRM system to improve customer satisfaction, retention and accurate data handling.
- Develop, design and maintain the company's Social Media Management and ensure its consistent online presence (this includes posts, video creations, and copywriting).
- Responsible for answering feedbacks and inquiries through the company’s social media channels, Google Business platforms and WhatsApp.
- Analyze customer data to identify trends and opportunities for personalized marketing.
- Coordinate and execute social media marketing campaigns to engage and grow our online community.
- Monitor and report on the effectiveness of CRM and social media activities.
- Collaborate with doctors, clinic, e-commerce teams and to align CRM activities with business objectives.
- Maintain up-to-date knowledge of industry trends and best practices in CRM and social media management.
- To assist in managing ad-hoc projects and implementation by the Chief Executive Officer (CEO) and Head of Department (HOD).

**Requirements**:

- A minimum of a diploma in Marketing, Customer Relationship Management, or a related field. A bachelor's degree is preferred.
- Proven experience in CRM or Social Media Marketing role.
- Proficiency in CRM software and social media platforms.
- Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively both independently and as part of a team.
- Excellent time management skills and the ability to meet deadlines.
- Ability to adapt to changing priorities and work in a fast-paced environment.

**Rewards & Benefits**:

- Annual performance bonus based on performance review/appraisal.
- Annual company trips. International company trips are based on the company’s revenue target.
- Basic medical coverage.
- Team outings, event celebrations and quarterly HR activities.
- Statutory EPF & SOCSO contributions.
- Training will be provided.
- Staff purchase discounts & monthly aesthetic treatments.
- Remote working arrangement based on approval.
- Open door policy.
- Competitive remuneration & benefits. Fast career growth.
- Staff purchase discounts & FREE monthly aesthetic treatments.
- Annual trips, team outings, event celebrations and quarterly HR activities.

Pay: RM4,500.00 - RM5,500.00 per month

Schedule:

- Monday to Friday

**Experience**:

- CRM: 2 years (preferred)
- SOCIAL MEDIA MARKETING: 2 years (preferred)

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