Area Assistant Manager, Southern Region
2 days ago
PURPOSE OF POSITION: - Administer and monitor the demand on operational requirement. - Support team on data management and administration - Proactively manage daily activities of the operations and sales. - Implement the sales strategy in line with business objectives of the company. - To maximize profitable sales growth with existing and new clients - Promote new products to market. - Solving and Handling Customers issues. - To lead and manage CRM, CS and Operations team to accomplish business target in Southern Region and as required. PRINCIPAL ACTIVITIES: - Support and engage with customer activities such as stock take and in-house project regularly or ad-hoc basis. - Introduce and train customer how to the use our Online system. - Attend to Customer’s special request on Standing Order. - Educate customer on Pallet Care Management. - Guide customers on Pallet Flow & Pooling Processes - Co-ordinate on Pallet Relocation, interstate and Cross Border - Monitoring Delivery Note and transactions posting in the system. - Ensure day to day customer transactions are processed accurately & timely manner. - To work closely with internal & external team to ensure smooth operations at Johor depot. - Lead daily operations at external warehouse such as managing the exchange transaction, forklift services and diesel top up, etc. - Manage and co-ordinate on operational demand such as pallet movement, daily transactions, trucking, and stock take activities at own and 3rd party warehouse. - Participate and support departments when required on customer related matters such as customer enquiry and operational matters. - Responsible on month end closing and provides necessary reports on weekly, monthly, quarterly, and ad hoc basis as required. - Co-ordinate for office administrative compliance. - To monitor physical pallet and book stock at depot as well as 3rd party warehouse. - Promote existing and new products and develop new business prospect in South Malaysia, to follow up on Sales leads and referrals in the markets. - Solving and handling on customer’s issues and simultaneously being responsible to maintain and manage customers’ expectations & satisfaction. - Customize relationships with new, existing, and potential customers and maintain daily customer service-related matters. - To support finance team on DSO target - Responsible for depot material inventories, labour, equipment, depot facilities, shipping, and transportation management, comply with company policies and procedures (Safety Processes / Procedures, SOP, 5S. etc)
Loscam (Malaysia) Sdn. Bhd. Established in 1994, Loscam Malaysia has quickly grown into a significant business with a customer base exceeding 300 manufacturers, retailers and 3PLs as well as receiving significant levels of cross-border product movement on pallets from Thailand. Loscam has been working closely with the major retailers in Malaysia that operate a combination of exchange and transfer systems since 1994. The company recently upgraded its service depot, moving to a new facility in the industrial city of Shah Alam.
Bachelor's or Equivalent
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