IT Helpdesk Support

6 days ago

Puchong, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

**JOB PURPOSE / OVERVIEW**
- Provide technical assistance and support to end-users within an organization.
- Ensure that computer systems, hardware, software, and related technologies are functioning effectively to meet the needs of the users.

**RESPONSIBILITIES**
- Performing remote troubleshooting through diagnostic techniques and relevant questions.
- Determining the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Identify and escalate unresolved issues to related parties or next level support.
- Provide support to technical team on site.
- Responsible and acting as ticket owner to monitor the progress of the next level support to comply in within SLA agreement.
- Provide accurate information on IT products or services.
- Create, update and record events, problems and the resolution in logs and ticketing system.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest improvements to procedures.
- Prepare data and monthly report for management when necessary.
- Complete any other tasks as assigned by superior.

**REQUIREMENTS**
- Attend technical training and being able to transfer knowledge within teams.

**QUALIFICATION**
- Bachelor's Degree, Diploma/Adv. Diploma, Professional Certificates in computer science & IT and electronic
- Fresh graduates are welcome to apply
- Good in communication skills and fluent in English and Bahasa Malaysia

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,500.00 - RM3,200.00 per month

Schedule:

- Monday to Friday
- Rotational shift
- Weekend jobs

Application Question(s):

- Willing to work odd hours, on public holiday and shift rotation ?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT support: 1 year (preferred)

Ability to Commute:

- Puchong (required)

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