Client Services Analyst

17 hours ago

Kuala Lumpur, Malaysia ITA Asia Limited Full time

Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)
- Evaluate all products by assessing the risks according to company guidelines and regulations.
- To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.
- Liaise with Regulatory Compliance Officer for advice and other business units for information where required.
- Follow up the request on rider added from existing clients.
- To perform any incoming changes request.
- Assist general inquiries from client or broker via phone or written in a professional and courteous manner.
- Perform other responsibilities and duties periodically assigned by supervisor/manager.

**Job Requirements**:

- With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage.
- Proficiency in MS Office - Word, Excel and Outlook.
- Excellent command of written and spoken in **English and Mandarin (華語)**:

- Sense of responsibility and patience.
- Demonstrate strong analytical skills, data literacy, and attention to detail.

**Job Info**:

- Positions are available at Federal Territory of Kuala Lumpur and/or Federal Territory of Labuan.
- Operation hours from Monday to Friday, 8 am to 5 pm.

**Details of Benefits**:
**Health Insurance** - All confirmed employees are covered under the Company’s Medical and Life Benefits. The coverages are based on the number of years of service in the Company.

**Dental Insurance** - All confirmed employees are covered under the Company’s Group Dental Benefits. The coverages are based on the number of years of service in the Company.

**Corporate Meals** - The Company will provide daily free breakfast and luncheon for all its employees.

**Corporate Events** - The Company will host periodic gatherings and team-building events in appreciation of employees’ team effort.

**Corporate Training** - All confirmed employees will get the opportunity to attend corporate training to enhance their skills set and ensure their professional development.

**Health Screening** - All confirmed employees who have served the Company for a period are covered under the Company’s Health Screening Corporate Packages annually as a preventive health measure.

**Vision Benefit** - All confirmed employees who have served the Company for a period are covered under the Company’s Vision Benefits - Prescription Eyeglasses packages.

**Culture and Values**:
**Company's Employee Value Proposition**

We foster an environment that promotes teamwork and collaboration to enhance our client experience in providing them the best investment insurance solutions.

**We Value Collaboration**

Promoting teamwork, open communication and cooperation across the organization.

**We Value Customer Service Focus**

Prioritizing the needs of clients and striving to exceed their expectations.

**Why join us?**

We are Global operations company and support world-class customer services.

We value our People, and open for diversity and equal employment opportunities.

Do come and join us

Pay: RM3,500.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
- Vision insurance

Supplemental Pay:

- Overtime pay
- Performance bonus

Expected Start Date: 11/01/2024

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