Assistant, Front Office

1 week ago

Alor Gajah, Malaysia A'Famosa Resort Hotel Sdn Bhd Full time

Key Responsibilities:
1. Guest Reception:

- Greet guests with a friendly and sincere demeanor, ensuring they feel welcomed. Check-in guests upon arrival and check them out on departure, ensuring accuracy and efficiency.
2. Account Management:

- Post charges to appropriate guest accounts, ensuring accuracy in all financial transactions.
3. Guest Needs and Concerns:

- Anticipate and respond proactively to guests’ needs and special requests. Resolve guest problems and complaints with professionalism, aiming for total guest satisfaction.
4. Assisting Guests with Disabilities:

- Provide assistance to guests with disabilities, ensuring accessibility and comfort throughout their stay.
5. Switchboard Operations:

- Operate the switchboard efficiently, assisting with general inquiries and redirecting calls to relevant departments as needed.
6. Reservation Support:

- Assist the reservations manager with booking reservations, ensuring accuracy and smooth processing.
7. Internal Communication:

- Collaborate with internal departments (housekeeping, maintenance, etc.) to ensure a seamless guest experience & Provide feedback and updates to team members and management on guest issues or special requests.
8. Compliance:

- Follow all company policies and procedures, including safety guidelines, to ensure a safe and efficient working environment.
9. Daily Checklist:

- Perform duties as outlined in the daily checklist to ensure all tasks are completed in a timely and organized manner.
10. Shift and Weekend Work
- Willing to work on public holidays, weekends, and rotating shifts as required by the business.

Key Requirements:

- Excellent interpersonal and communication skills.
- Ability to handle guest complaints professionally and calmly.
- Comfortable working with computer systems and hotel management software.
- Ability to work efficiently under pressure and in a fast-paced environment.
- Willingness to work flexible hours, including weekends and public holidays.
- Previous experience in a front office role or customer service is preferred but not required.

**Job Type**: Contract

Pay: RM1,700.00 - RM2,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Work Location: On the road

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