E-commerce Team Lead

2 weeks ago

Ipoh, Malaysia SNS Network (M) Sdn Bhd Full time

**Responsibilities**:

- Oversee and coordinate daily e-commerce operational tasks including product listing, pricing updates, order processing, returns handling, and campaign execution.
- Monitor online store performance to ensure accuracy, efficiency, and customer satisfaction.
- Plan, execute, and analyze marketing campaigns and promotional activities in collaboration with the Marketing team.
- Evaluate campaign performance data to identify insights, trends, and opportunities to improve traffic, conversion rates, and sales.
- Recommend and implement improvements to enhance user experience and drive higher online engagement.
- Respond promptly to customer inquiries and complaints, providing effective solutions and ensuring timely resolution.
- Achieve division monthly gross profit target as set by the Management.
- Liaise with the Marketing team to develop and execute effective online strategies to drive store traffic and sales.
- Perform administrative and reporting duties related to e-commerce operations.
- To undertake any ad-hoc assignments as and when required.

**Requirements**:

- Minimum 3 years of working experience in e-commerce operations or online sales, with at least 1 year in a supervisory or team leader role.
- Strong analytical skills with the ability to interpret data and make actionable recommendations.
- Proficient in e-commerce platforms and familiar with online marketing concepts
- Excellent leadership, communication, and problem-solving abilities.
- Detail-oriented, organized, and results-driven with a strong sense of accountability.
- Positive attitude, proactive and self-motivated with a passion for e-commerce growth.
- Applicants must be willing to work in Ipoh, Perak.

**Benefits**:

- Employee Shares Option Scheme (ESOS)
- KPI rewards
- Annual Bonus
- EPF, SOCSO, EIS
- Medical Claim
- Overtime Claim
- Annual Leave/ Medical Leave/ Wedding Leave, etc
- Staff Purchase Scheme
- Product Training: Apple/ Intel/ Microsoft/ APC, etc
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review
- Twice per year

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- Are you willing to work overtime or on weekends when required, such as during peak periods, double-digit campaign events, etc?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- E-commerce: 1 year (preferred)
- Leadership: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)
- Bahasa Malaysia (preferred)

**Location**:

- Ipoh (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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