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Customer Onboarding Specialist

2 weeks ago

Bangsar South, Malaysia ATX MYLOANHUB SDN. BHD. Full time

We’re looking for an energetic, tech-driven **Customer Onboarding Specialist** to join our fast-growing team

As the first touchpoint for new customers, you’ll be the KYC (Know-your-customer) specialist recognizing good customers from fraudulent and performing necessary registrations of each agreement.
- **Responsibilities**_
- Serve as the main point of contact for new customers — addressing questions, managing concerns, and ensuring a smooth onboarding journey.
- Advocate for customer success by collecting and sharing feedback to help shape product and process improvements.
- Proactively engage with customers showing early signs of difficulty to boost trial conversions and retention.
- Monitor onboarding progress and provide clear, step-by-step guidance to keep accounts moving forward.
- Host live demos or troubleshooting sessions via calls or video meetings to ensure users fully understand key features.
- Collaborate with the Customer Education team to create onboarding content, guides, and automated communications.
- Evaluate new customer job postings and provide constructive feedback aligned with company standards.
- **This position will be a good fit for someone who has:

- **_
- Continuous attention to details.
- Strong time management and prioritization abilities.
- Ability to meet goals and adapt in a dynamic environment.
- **Even better if he/she has**:_
- Experience in Customer Support, Account Management, or related fields.
- Skills in using CRMs
- Knowledge of using LHDS STAMPS portal

Pay: From RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

**Education**:

- Diploma/Advanced Diploma (preferred)

Work Location: In person