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**Duties and Responsibilities**
Lead and manage key Group ICT Governance initiatives, including but not limited to the following areas:
1. Group ICT Contract Management
- Maintain a centralized, secure, and up-to-date repository for all ICT contracts to ensure ease of access, version control, and compliance.
- Track and manage the full contract lifecycle — from initiation to expiration — including renewals, amendments, and terminations.
- Ensure timely action on renewals and reviews to prevent service disruption or non-compliance.
- Coordinate with internal stakeholders to support contract negotiations, novations, and vendor transitions.
- Provide guidance to ICT teams on contract-related processes, ensuring alignment with internal governance standards.
- Integrate Group ICT Standard Service Level Agreements (SLAs) into all ICT contracts to ensure consistent service expectations.
2. Group ICT Project Value Realization
- Assess whether completed ICT projects have delivered expected benefits or return on investment (ROI), comparing actual outcomes against planned objectives.
- Prepare post-implementation value realization reports for management, highlighting lessons learned and areas for improvement.
- Promote value-driven project execution by fostering collaboration and transparency across Group ICT units.
- Strengthen partnerships with technology providers and internal stakeholders through effective engagement and communication.
4. Group ICT Training Management
- Oversee the planning, tracking, and reporting of ICT training programs to ensure skill development aligns with organizational needs and compliance standards.
- Maintain training records and coordinate mandatory training initiatives across the department.
- Support continuous capability development within Group ICT to align with industry best practices and certification requirements.
5. ISO/IEC 20000 Implementation and Certification Support
- Support the implementation and ongoing maintenance of ISO/IEC 20000 service management standards across Group ICT.
- Coordinate documentation, internal audits, and readiness activities required for ISO 20000 certification.
- Promote awareness of ISO 20000 principles across teams, embedding best practices in service delivery, governance, and performance monitoring.
**Competencies & Core Skill Sets**
- Educational Background
- Diploma or Degree in Business Administration, Information Technology (IT), Computer Science, or a related field.
- Data Analysis & Reporting
- Proficient in analyzing large datasets and translating insights into meaningful reports and dashboards.
- Skilled in preparing clear, concise, and data-driven performance reports for various stakeholders.
- Critical Thinking & Strategic Evaluation
- Strong analytical and problem-solving skills to evaluate complex issues and propose data-backed, strategic recommendations.
- Able to assess project value realization and vendor performance effectively.
- Attention to Detail
- Meticulous in managing documentation, contracts, and reports to ensure accuracy, consistency, and compliance with governance standards.
- Effective Communication
- Excellent verbal and written communication skills to engage confidently with stakeholders at all levels.
- Experienced in preparing executive summaries, performance circulars, and formal reports.
- Project & Contract Lifecycle Management
- Demonstrated ability to oversee the full lifecycle of ICT contracts and projects, including planning, execution, renewals, terminations, and transitions.
- Familiarity with service level agreements (SLAs) and vendor management frameworks.
- Integrity & Confidentiality
- Upholds the highest standards of integrity and confidentiality when handling sensitive data, contracts, and governance matters.
- Exercises sound judgment and discretion in line with corporate governance policies.
- Adaptability & Continuous Improvement
- Agile and responsive to changing priorities, business needs, and governance requirements.
- Proactive in driving improvements to processes and tools for better efficiency and compliance.
- Collaboration & Stakeholder Engagement
- Strong interpersonal skills with the ability to build and maintain effective working relationships with internal teams, vendors, and service providers.
- Collaborative approach in cross-functional engagements and governance committees.
**Personal Style and Behavior**
- Firm and diplomatic.
- Approachable and helpful.
- Flexible, willing, and able to adapt to any situation
- High level of confidentiality and discretion.
About Governance, Assurance, & Planning (GAP):
GAP aims to close the knowledge gap and make all relevant data easier to access across the Group ICT Department so that we can align on a “single source of truth”. We are devoted to building a team with diversity of thought, background and experience. Our goal is to drive a vibrant culture of transparency and collaboration, so that every person has deeper opportunities to exce
