User Support Specialist
2 weeks ago
We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia.
- If you are looking for a full-time job, do not want to engage in cold sales, strive for a stable guaranteed income, then this vacancy is for you_
**It will be easier if you**:
- have strong command of English (verbal and written);
- can prioritize your tasks;
- can easily find a common ground with people and understand the client's needs;
- are not afraid to work with claims and can calmly resolve any misunderstandings;
- are ready to take responsibility and solve basic tasks independently, without involving your Manager.
**What you will do**:
- provide a high quality customer service by maintaining communication with our clients and taking care of their inquiries, feedback and complaints through various channels like live chat, outbound calls, etc.
- provide online support to drivers in the mobile app registration process, daily update CRM database.
- monitor violations of the service rules and give timely and accurate feedback to the internal teams to improve our service and overall customer satisfaction.
**We offer**:
- online training course from the first work day and constant support from the senior team;
- a short-term trial period to decide whether the job and company are suitable for you;
- stable monthly remuneration on time and without delays and annual increase depending on your performance;
- work from a compact and well equipped office in Kuantan where every employee has its own work station (Monday-Friday, 09.00am - 06.00pm);
- possible professional development.
**Salary**: From RM2,200.00 per month
Supplemental pay types:
- Overtime pay
- Yearly bonus
Application Question(s):
- What is your current English level?
- Are you currently living in Kuantan, Pahang?
- Required notice period?
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