HR Business Partner

Job Description

Role Title

HR Business Partner

Reports to

Head of HR, Asia / Senior HRBP, SG

Location

Malaysia

Business unit

HR

Role Purpose

To act as a strategic HR partner to business leaders in Malaysia, driving HR initiatives that support business objectives. The role focuses on talent management, employee engagement, compliance, and workforce planning to foster a high-performance culture and ensure smooth HR operations.

Key Accountabilities

1. Strategic Partnering & Collaboration
- Partner with business leaders to understand their objectives, challenges, and develop HR solutions that support business goals.
- Provide guidance on workforce planning, talent management, organizational design, and change management.
- Drive alignment between HR practices and business objectives to improve performance and employee engagement.

2. Employee Relations & Conflict Resolution
- Serve as a point of contact for employee issues and concerns, providing advice and support to both employees and managers.
- Handle complex employee relations issues, ensuring compliance with company policies, labor laws, and ethical standards.
- Mediate conflicts and resolve disputes in a fair and constructive manner.

3. Talent Management & Development
- Collaborate with leadership to identify talent gaps and drive the recruitment, retention, and development of high-potential employees.
- Design and implement training and development programs that enhance employee skills and career growth.
- Facilitate performance management processes, including goal setting, feedback, and performance reviews.

4. Workforce Planning & Organizational Development
- Work with management to analyze current workforce needs and future staffing requirements.
- Recommend organizational changes and process improvements to increase efficiency and employee satisfaction.
- Support succession planning and leadership development initiatives.

5. HR Policies & Compliance
- Ensure HR policies and procedures are consistently applied across the organization.
- Keep up to date with HR best practices, labor laws, and industry trends to ensure compliance and mitigate risk.
- Oversee HR metrics and reporting to identify trends and recommend improvements.

6. Employee Engagement & Culture
- Promote a positive organizational culture through initiatives that boost employee morale, motivation, and engagement.
- Gather feedback through surveys, focus groups, and other methods to understand employee satisfaction and recommend action plans.
- Implement employee recognition programs and work to foster a diverse and inclusive workplace.

7. Change Management & Communication
- Lead or support organizational change initiatives, ensuring effective communication and mínimal disruption to business operations.
- Assist with communicating HR programs and changes to employees and leadership.

8. Compensation & Benefits Management
- Manages entire payroll scope from collating of monthly information to payout to employees, are executed smoothly and efficiently. Ensures the line of authorities are adhered to, including checking, reviewing and approving.
- Manages benefits and workforce administrations including leave monitoring, monthly update on movements and annual renewal for medical insurance, workforce compensation, keeping up with local regulations and updates people policies/handbook, random checks on employees expense claims (per benefits policies), social security requirements, etc.
- Monitors monthly budget against actual, checks on variance reasoning, proposing and/or discussing possible solutions to manage outliers with relevant stakeholders.

Role-specific experience and Skills
- Certificate, Diploma, or bachelor’s degree in human resources, Business Administration, or a related field.
- Minimum 5 years of experience in Human Resources, with at least 2 years in an HRBP role.
- Proven experience across multiple HR disciplines such as employee relations, talent management, and performance management.
- Demonstrated ability to partner with senior leadership and implement HR strategies aligned with business objectives.

Skills & Competencies:

- Strong understanding of Malaysia labor laws, HRD grant and policies, and HR best practices.
- Enjoys working in a dynamic, informal location and enjoys dealing with people.
- Diplomatic and excellent communication, interpersonal, and conflict resolution skills.
- Independent, and has ability to work in a fast-paced, dynamic environment and manage multiple priorities. Good with planning and self-structuring.
- Strong analytical skills, with the ability to use data to drive decision-making.
- Proven track record of building relationships and influencing business leaders.

Work environment:

- The role is based at Head office in Bangsar South, Kuala Lumpur
- This role requires regular travel to KLIA airports (both 1 and 2) as retail stores all at airport.
- We have vault/safe office in central KL, Penang and Kota Kinabalu (at times may