Mgr, Middle Office

Job ID: 41397

Location: Bukit Jalil KL, MY

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 5 Oct 2025

**Job Summary**

**OB SUMMARY**
- Centre of Excellence for APAC build out across all products.
- Trade capture and life cycling of structured products.
- Understanding and learn to manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk exposure.
- Trade capture, coordination and life-cycling for Financing products (loans), vanilla Credit and Structured Credit products.
- Understanding and manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk
- New business enablement and solutions, partner to deliver strategic FM initiatives and drive Operational readiness
- Local management of:

- Hubs: Drive global alignment and consistency, Follow The Sun support
- Local Market: standardize where applicable, tailored processes/controls
- Challenge vendor costs / services across the lifecycle
- Operations representation for Sales and Trading, primary point of contact of local business teams
- Operations representation for external/internal and regulator scheduled audits:

- Ensure Audit points are addressed within timelines

**Responsibilities**

**Strategy**
- Contribute to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM)
- Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
- Strong advocate of service consistency within the country. Actively takes steps to eliminate / minimise use of non-standard solutions
- Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.

**Business**
- Deliver Business Efficiency targets
- Understanding of the business strategy and appropriate role given.
- Monitors client service standards to ensure high-quality operational and client support services are provided
- Works closely with country and business to ensure operational platforms support client service level agreements and internal benchmarks as well as identifying opportunities for automation
- Ensures compliance with all relevant local and global regulatory requirements and industry best practice

**Processes**
- All tasks executed by Hub stakeholders are performed in accordance with the Desk Instructions (DOI), relevant policies and procedures of the bank.
- Ensures Change Management processes are adhered to in country operations
- Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines
- Identifies operational risks and enhances control mechanisms, both for in-country processes and services hubbed offshore.

**Qualifications**
- Bachelors Degree or equivalent
- Min 5 years of relevant experience
- Knowledge of Financial products - FX, FX Options, Interest Rate Swaps, Commodities, Credit Derivatives, Equity Derivatives, Money Market and ESG products.
- Familiar with Markitwire, RTNS, Bloomberg, ICE Link etc.
- Good Communication skills
- Proficient in Excel (pivots, lookups and basic VBA an advantage)

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leav