Soft Services Coordinator

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**Job Title**: Soft Services Coordinator

**Business Line**: Integrated Facility Management

**Location**: JLL Client Site (Kuala Lumpur - KLCC)

**Reporting to**: Assistant Facilities Manager

**Position Goals**:
Working closely with our vendor partners, the Soft Services Coordinator will ensure effective and operations whilst maintaining excellent client relationship management. Preferably with prior experience managing cleaning and gardening services, this position will nurture a culture of continuous improvement and work collaboratively with a number of stakeholders to deliver a comprehensive suite of soft services in a commercial building and exclusive residence in central Kuala Lumpur.
Duties & Responsibilities
Integrate into an existing high-performing facilities management team, to assist in delivering a full suite of property management functions.
Provide superior customer service to meet on-site clients’ expectations.
Manages timely completion of the scheduled works, while identifying and executing areas of improvement.
Assist to manage our maintenance management system (MMS) to ensure timely completion of client work requests.
Assist in supervising works, particularly major works, to ensure the workmanship is of high quality.
Conduct regular site inspections and assessments to ensure performance measures are always maintained.
Develop, apply, and enforce JLL HSSE requirements to ensure a safe working environment for all.
Seek ways to constantly reduce costs and improve operational standards.

Required Knowledge, Skills, and Abilities
Client sites are in central Kuala Lumpur, the applicant should be able to comfortably travel to this location daily.
Fluent (written and spoken) in English and Malay.
Effective interpersonal skills
Goal-oriented - able to focus on meeting all performance targets.
Problem-solving skills - capacity to deal with ambiguity and solve complex problems effectively.
Able to work independently and responsibly with mínimal supervision.
Strong information technology skills, particularly MS Office.
Able to quickly learn how to use JLL software.
Experience in working with high-end properties is a plus.
Experience in a similar coordination role is a plus.
Basic business finance knowledge preferred
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.