Guest Service Associate

2 weeks ago

Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

PURPOSE

To attend to all telecommunications of guests from inside and outside the hotel.

DUTIES & RESPONSIBILITIES
- To report for duty punctually in complete uniform with well grooming and name tag at all times.
- To operate the switchboard in accordance with the department’s operational standards.
- To answer telephone calls promptly, clearly and in a utmost friendly manner. Never let the caller to ring more than three times.
- To take message for guests and to ensure that the messages are correctly and promptly delivered to the rooms according to the department’s operational standards.
- To be conversant of all hotel activities, services and layout of the hotel.
- To record and update all house-use phone calls made by the hotel’s personnel.
- To handle and record all wake-up calls requests and ensuring that the guests get the wake-up calls on time.
- To ensure that accurate telephone charges are billed for calls made by guests.
- To have on hand all emergency numbers for example like nearest police station, fire bridge, ambulance, etc.
- To be familiar with the hotel’s security, fire and safety procedures.
- To ensure that all VIP guest in-house are updated on the VIP board and their calls are to be answered promptly and efficiently.
- To check the lost posting folio in every shift.

**Salary**: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

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