Customer Service

2 weeks ago

Shah Alam, Malaysia OBU ENTERPRISE Full time

**Job Title**: Customer Service Representative (Reply WhatsApp Chat)

**Location**: Avenue Crest, Shah Alam

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- **Respond to Customer Inquiries**: Address and resolve customer queries and concerns promptly via WhatsApp chat, ensuring a high level of customer satisfaction.
- **Problem Resolution**: Identify and troubleshoot issues reported by customers, providing effective solutions or escalating to relevant departments when necessary.
- **Customer Relationship Management**: Build and maintain positive relationships with customers by delivering excellent service and follow-up on their inquiries.
- **Maintain Records**: Keep accurate records of customer interactions and transactions, detailing inquiries, complaints, and actions taken.
- **Product Knowledge**: Stay updated on the company’s products, services, and policies to provide accurate information to customers.
- **Feedback Collection**: Gather and report customer feedback to help improve products, services, and customer experience.
- **Team Collaboration**: Work closely with other team members and departments to ensure cohesive and efficient service delivery.
- **Continuous Improvement**: Participate in training and development programs to enhance customer service skills and knowledge.

**Requirements**:

- **Experience**: Previous experience in customer service or support roles, especially in a chat-based environment, is preferred.
- **Communication Skills**: Excellent written communication skills in Malay
- **Technical Proficiency**: Comfortable and pro in typing using computer.
- **Problem-Solving**: Strong analytical and problem-solving abilities.
- **Customer Focus**: A genuine desire to help customers and provide exceptional service.
- **Multitasking**: Ability to handle multiple chats simultaneously while maintaining quality and efficiency.
- **Education**: Diploma or equivalent; additional qualifications in customer service or related fields are a plus.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Friendly and supportive work environment.
- Training and development programs.

**Job Types**: Full-time, Fresh graduate

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Bahasa Melayu (required)

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