IT Helpdesk Support

1 week ago

Kuala Lumpur, Malaysia Allianz Malaysia Berhad Full time

**KEY RESPONSIBILITIES**
- Respond to requests for technical assistance in person via phone, electronically.
- Research questions using available information resources.
- Follow standard Helpdesk procedures.
- Advise user on appropriate action.
- Log all help desk interactions.
- Prepare activity reports
- Administer help desk software.
- Respond and resolve IT Helpdesk cases within SLA commitment.
- Redirect problems to appropriate resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes and update.
- Any other duties as and when deemed necessary.
- Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented.

**KEY REQUIREMENTS**
- Experience/exposure to insurance industry would be an added advantage.
- Willing to work **shifts, weekends & public holidays.**:

- **Contract** position(s) available.

**Let's care for tomorrow. For helping those around us to the best of our ability

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