Customer Service Representative

6 days ago

Kuala Lumpur, Malaysia GrowthFn sdn bhd Full time

This are some of the responsibilities you will undertake.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- At least 3 months experience as customer service representative.
- SPM and above allowed for this role.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,300.00 - RM3,600.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

COVID-19 considerations:
All COVID-19 protocols will be observed.

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

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