Assistant Branch Manager

5 days ago

Kuching, Malaysia Planet Telecoms Managed Services Sdn Bhd Full time

**Job description**

Join our team as a Assistant Branch Manager / Person In Charge (PIC) where you'll delve into the dynamic world of Telco, gaining invaluable experience in intricate processes and beyond. Your role is to lead a professional retail sales team to achieve branch revenue targets, operational goals and 100% customer satisfaction. You will be responsible for all functions of the retail branch including sales, service, stocks, cash handling, SOPs and staff so as to ensure quality operations.

**Key Responsibilities**:

- Achieve sales targets and increase profits.
- Achieve the daily service level Key Performance Indicators (KPIs).
- Ensure that the needs of customers are being satisfied.
- Ensure 100% accuracy and accountability for cash, inventory and paperwork.
- Perform daily stock count for the branch before opening and closing at day end.
- Perform monthly stock count for the branch at day end closing on the last day of every month.
- Accountable and responsible for handling of all stocks - Prepaid and Postpaid SIM Cards, U Loyalty Cards, Prepaid and Postpaid Top-Up Vouchers, Devices, Accessories, Demo Devices (Live) and Dummy Devices.
- Manage the day-to-day operations of the branch - before opening, during operating hours and at day end closing.
- Conduct daily briefings prior to opening of the branch.
- Ensure housekeeping of the branch is being carried out on a daily basis.
- Ensure submission of branch reports on a timely manner.

**Qualifications**:

- Preferably with retail experience in telecommunication products and services.
- At least 3 to 4 years of working experience in the related field is required for this position.
- Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
- Sales oriented and able to work independently.
- Good communication and good customer services.
- Good discipline and work as a team.
- Willing to work in Vivacity Mall Kuching.

**Job Types**: Full-time, Permanent

Pay: RM4,500.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift

Work Location: In person

Expected Start Date: 06/23/2025

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