Thai Customer Service Associate Hotel Reservation
2 weeks ago
**Sutherland **serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA.
Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
If you are a Customer Service Associate looking for a global career, do not miss this opportunity
**Key Role**:
- Maintains customer records by updating account information.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Upsell & Cross selling skills in the hospitality business
- Exemplary sales skills and customer oriented approach
- Ability to present, persuade and communicate effectively
- Excellent knowledge of traveling software
**Minimum Qualifications**:
- Thai Speaking, Customer Service Level 1 (native or near native quality)
- Minimum 1 year of customer service experience is a must
Schedule:
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- Thai (required)
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