Thai Native customer Service Advisor

2 weeks ago

Kuala Lumpur, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

Location: KL Sentral (Nearby LRT KL Sentral)

Type : Permanent

Salary : Basic RM4,000 + RM200 House Allowance + KPI

Working Hours: 9 AM - 9 PM (9 hours working, rotational) (Monday - Sunday) **Rotational week off**

**Duties and Responsibilities**:

- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide accurate information and excellent customer service
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable resources
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned

**Requirements**:

- Minimum 1 year working experience as Customer Service/Call Center in Aviation/Airlines/Aerospace Industry with ticketing/booking/reservation related experience
- Fluent in Thai Native and English
- Must be able to work in Kuala Lumpur

**Job Types**: Permanent, Fresh graduate

**Salary**: RM4,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Are you willing to work on rotational shift?
- When is your availability date to join?
- Did you have experience in Aviation / Airline industry?

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (preferred)
- Thai (preferred)

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