Customer Service

2 weeks ago

Shah Alam, Malaysia Bacteria Free Water Engineering (M) Sdn Bhd Full time

**Roles and Responsibilities**
- To monitor and coordinate scheduling for new installation.
- To organize order form and generate Sales Order for all new order received.
- To liaise with salesperson or customer for installation appointment.
- To coordinate with technician on daily installation job, to ensure job completed timely and accurate payment received from technician.
- To issue necessary documentation for all new and existing installation or services complaints (Invoice/DO/Job Sheet).
- To ensure payment received match with the invoice issued before submit to Accounts Department (D/O marking after job done).
- To liaise with branches or showroom admin on the inter-branch arrangement (stock transfer/installation).
- To monitor on the returned stock by technician and issue Goods Returned Note (GRN) to be submitted to warehouse.
- Any other job responsibilities assigned by the management as and when required.

**Requirements**:

- At least 1-2 years of working experience in related field covering customer service, sales coordination, sales support.
- Must have strong business acumen, self-motivated and result oriented.
- Able to communicate with customers in English and Bahasa.
- Must be computer literate and proficient in MS Office especially Excel, Word.
- Excellent interpersonal skills, proactive, initiative, multi-task and ability to work well in a team.
- Organized and meticulous, with a keen eye for detail and accuracy.
- Able to work in fast-paced environment.

**Employment Benefits**:
Training and career-development opportunities.
PA, Medical & Dental provided.

Staff purchase discount.
- _________________

**We are offering an attractive remuneration package with an attractive commission scheme and a culture that encourages personal growth.**
- _________________

Come and join us and be part of our big family

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Supplemental Pay:

- Performance bonus

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