Customer Service Executive
2 weeks ago
**Key Responsibilities**:
- Ensure incidents are logged and updated in the helpdesk ticketing system
- Learn and achieve good understanding of product features
- Guide supplier and buyer on portal usage and process.
- Provide service provisioning and training for supplier
- To assist buyer and supplier enquiries on business/trading processes.
- Response to inbound and outbound calls in a professional manner and providing solutions and advise where appropriate.
- Troubleshoot and resolve suppliers issues within system accessibility.
- Ensuring service quality level are maintained and all issues is handled in a timely manner.
- Escalate clients' requests and complaints to appropriate specialists.
- Update clients about their request and feedbacks status accordingly.
- Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
- Perform other related duties on ad hoc basis.
**Requirements**:
- At least 2-3 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
- Preferably Executives specializing in Customer Service or equivalent.
- Required language(s): Mandarin, English
- Ability to effectively communicate, both written and verbally
- Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
- Courteous with strong customer service orientation
- Knowledge in e-Commerce will be an added advantage.
- Ability to work as a team member, as well as independently.
- Knowledge in usage of Microsoft office
**Job Types**: Full-time, Permanent
Work Location: In person
-
Customer Service
2 weeks ago
Petaling Jaya, Malaysia Samsung Authorized Customer Service Center (One Mobile Care Sdn Bhd) Full time**Requirements**: - Availability to work shift hours, including weekends and holidays - Ability to work under daily and/or weekly deadlines, in a fast-changing work environment - Ability to multitask and deal with customer-driven interruptions - Experience in customer service is a huge advantages **Responsibilities**: - Handle issues regarding client...
-
Customer Service Representative
1 week ago
Petaling Jaya, Malaysia Samsung Authorized Service Center Full time**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...
-
Branch Manager
3 days ago
Petaling Jaya, Malaysia realme Executive Service Centre Full timePosition Title: Branch Manager Location: Sunway Pyramid Working days: 6 days in a week Working hours: 10:30am - 7:30pm **Salary**: 2800 - 3500 (Basic + KPI + Shopping Mall Allowance) **Requirement** - Required language(s): English, Bahasa Malaysia. - Effective oral and written communication skills - Flexibility, goal-oriented and highly organized - Prior...
-
Customer Service Executive
5 days ago
Petaling Jaya, Malaysia Aiman Motor Sdn Bhd Full time**Position**: Customer Service Executive **Location**:Aiman Motor Sdn Bhd **Responsibilities**: **Customer Service Executive cum Admin** - CSE will assist and report directly to Service Manager on daily operation matters - CSE will assist and report (dotted line reporting) to Management for respect of process and procedures on customer complaint handling -...
-
Customer Service Executive
3 days ago
Petaling Jaya, Selangor, Malaysia Zhao Xi TCM Centre Sdn Bhd Full time 40,000 - 60,000 per yearAbout the role As a Customer Service Executive at Zhao Xi TCM Centre Sdn Bhd, you will play a pivotal role in delivering exceptional customer service and supporting the overall sales and administrative operations of the company. This full-time position is based in Petaling Jaya, Selangor, and will involve interacting with both customers and internal...
-
Customer Service Executives
19 hours ago
Petaling Jaya, Selangor, Malaysia Private Advertiser Full timeAbout the role We are an Education company seeking highly motivated and customer-oriented Customer Service Executives to join our dynamic team in Petaling Jaya, Selangor. As a Customer Service Executive, you will be responsible for providing exceptional sales and customer support and delivering a positive experience to our valued clients.Sales & Enrolment:...
-
Customer Service Executive
20 hours ago
Petaling Jaya, Selangor, Malaysia Synergy ESCO Malaysia Full time 40,000 - 80,000 per yearJOB DESCRIPTION: CUSTOMER SERVICE EXECUTIVEOur company is dedicated to providing comprehensive ESG (Environmental, Social, and Governance) solutions. We offer a broad range of services, including energy-saving strategies, renewable energy sources, and advanced digital farming methods. Our mission is to help businesses transition to sustainable operations...
-
Customer Service Executive
5 days ago
Petaling Jaya, Malaysia Bjak Full time**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...
-
Customer Service Executive
1 week ago
Petaling Jaya, Malaysia Hoopi Technology Sdn. Bhd. Full timeThe customer service executive is responsible for delivering effortless customer experience by ensuring all customer requirements are completely met through proactive communication, high quality and being customer focused. To contribute in achieving the company sales objectives through value added activities.Job Description - Required to use online tools...
-
customer service executive
3 days ago
Petaling Jaya, Selangor, Malaysia ALLIANCE EMPIRE SDN BHD Full time 24,000 - 43,200 per yearWE ARE HIRING….CUSTOMER SERVICE EXECUTIVE (MALL)ResponsibilitiesProvide excellent service and assistance to shoppers, tenants, and visitors. Act as main point of contact for inquiries, complaints, and general mall information to ensure a positive shopping experience.Greet and assist shoppers courteously and professionally.Handle customer inquiries,...