Operations Manager, Cased Hole Services
2 weeks ago
**Responsibilities**:
**Responsibilities & Duties**
The Operations Manager, Cased Hole Services is the focal point and responsible for the planning, organization, leadership and management of field operations with the main objective of this role is to ensure the delivery of consistent and superior service, safety, quality, and technical support and effectiveness required to exceed expectations of our clients, while maximizing operational efficiency and minimizing costs.
- Ensures that the organization is optimally suited to identify client needs and problems, to offer them the most appropriate and cost effective solutions, to deliver the best job execution with outstanding service quality, and to systematically evaluate results obtained to further improve services in accordance with HSSE, Operational Excellence plans and continuous improvement concepts.
- Regularly communicates field performance, support and quality objectives to Management.
- Closely follows-up and reports on competitor's activity and developments in their respective area.
- Conducts regular client Service Quality Review meetings in conjunction with sales to ensure our services and technical support meet their complete satisfaction.
- Assists in defining the budgetary requirements based on client pipelines and then manages it in the most productive and cost-efficient manner.
- Accountable for meeting the area's financial goals and expense control.
- Oversees material and supply inventory
- Always demonstrates effective Safety leadership and actively involved in Root Cause Analysis for all incidents affecting safety and service quality in the area.
- Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards. Maintains an in-depth knowledge of Client’s activity plans and local market conditions to help forecast activity trends to assist in the preparation of the business plans.
- Reviews the maintenance of tool and equipment and recommends necessary actions or modifications in accordance with Company standards and policies.
- Fosters and leads for continuous improvement initiatives to ensure that the internal process within the organization meet the needs of the business.
- Leads and motivates employees to work to the best of their ability as part of the team through open communications, regular meetings, coaching and counseling, attention to their needs, recognition and rewards for their individual contributions and collective accomplishments.
- Creates an environment of accountability where each employee is held to the same standard of accountability for their actions regardless of their span of control or scope of responsibility.
- Delegates responsibilities and activities as necessary to enhance the role of every team member.
- Oversees the training of field personnel, trying to maintain the necessary balance between the area's operational requirements and individual development needs.
**Qualifications**
- Bachelor's degree in Engineering with more than 8 years of Cased Hole Services Experience
- Operations supervisory experience
- Ability to comprehend, understand and implement a Quality and Safety Environment
- Basic financial understanding (budget and forecasting)
- Competent on Computers
- Proven people-management, organizational
- and team skills
- Enthusiastic, pro-active and the ability to carry out tasks under instruction
- Good mentoring / leadership skills
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