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Client Servicing Executive

2 weeks ago

Kota Damansara, Malaysia The D Group Holdings Sdn Bhd Full time

Developing and sustaining strong and trustworthy relationships with key clients.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Addressing and resolving key clients’ complaints and escalations
- Basic data report analysis to conduct regular business review with clients.
- Expanding relationships and bringing in new clients.
- Identifying new business opportunities within existing accounts and developing plans to pursue those opportunities.
- Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure that client needs are met.
- Providing regular updates to senior management on account performance and identifying areas for improvement.
- Staying up to date on industry trends and best practices in key account management.
- Manage the end-to-end sales cycle through the engagement of appropriate resources such as Professional Services, Customer Success, and Marketing
- Develop comprehensive project plans, including timelines, tasks, and resource allocation.
- Define project scope and objectives, ensuring any changes are documented and approved.
- Identify potential project risks and develop mitigation strategies to minimize their impact.
- Ensure that project deliverables meet established quality standards.

**Job Requirements**
- Bachelor’s degree in business, finance, management, or related field
- 1 - 3 years work experience as a Key Account Manager or similar role in Marketing to be prioritized, and also welcome Fresh Graduate with positive attitude.
- Good command in English.
- Well-developed communication as well as presentation skills
- Ability to successfully negotiate about business conditions.
- Proactive mindset and excellent project and time management skills
- Ability to oversee all details of concurrently running projects.
- Goal-oriented, sales driven, organized team player.
- Commitment to meet project deadlines or address urgent issues.
- Able to embrace change and willing to address challenges.
- Basic Excel: Filter, Pivot, Basic formula for quick sum/condition

**Salary**: RM2,800.00 - RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (preferred)

**Language**:

- English (preferred)