Commercial Excellence Manager, Southeast Asia

2 weeks ago

Shah Alam, Malaysia Alfa Laval Full time

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for

About The Job

We are looking to hire a Commercial Excellence Manager to support sales managers with commercial and pricing data analysis and insights for our cluster (Southeast Asia & Oceania). As well as Cluster Owner of OneCRM, Lead Management, Voice of Customer and Customer Segmentation process.

Key tasks:

- Drive the Customer Intelligence area within the Cluster, including OneCRM, lead management, customer segmentation and commercial data analysis
- Lead and support Customer Intelligence team within the Cluster
- Identifying clear customer-related data patterns and combining it for creating business impact
- Implement a coherent Voice of the Customer program

What you know?
- 7+ years of experience within the field of lead management and CRM systems
- Strong project management skills
- Experience in analysing and presenting commercial data
- Well versed in coordinating customer segmentation
- Communication skills in English both verbal and written

What is in it for you?
- You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet
- You work in a company who values personal development and leadership
- Your work will have a true impact on Alfa Laval’s future success

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