Product & Service Owner Analyst (Internship)

Are you passionate about technology and looking to kickstart your career in a world-leading insurance company?

AXA Group Operations is offering an exciting opportunity for young, dynamic individuals to join our Identity Global Products’ teams.

Identity Global Products (IGP) is a large and global department in AXA Group Operations, composed by 150 team members, mandated to design, implement, deploy and operate globally shared products linked to identity & access management domain for:

- Employees working for AXA
- Users/partners working for AXA business,
- Customer users of AXA

In essence, the IT Identity Department is the guardian of the company’s digital identity, ensuring the right people have the right access at the right time. It’s a critical function that helps maintain the integrity, confidentiality, and availability of the company’s information assets.

**Learning Opportunities**
- Project management
- Product management (including agile methodology)
- IT Operations and Service Management best practices
- Usage of corporate tools (O365, JIRA, Confluence, ServiceNow, etc.)
- Knowledge on identity solutions and cybersecurity
- Analytics capacity and business understanding
- Working in multi-cultural, complex, international and matrixial company
- You will have also access to different e-learning platforms (e.g. LinkedIn Learning) to upskill yourself

**Responsibilities**

As an IT Product & Service Owner intern, your main objective is to work closely with the intern based in GO France in Paris, to assist Product Managers, Product Owners and Service Owners for our 6 Global Products by coordinating key stakeholders in product management and service management activities.
- Maintain up-to-date department governance description and calendar, and support product teams in the preparation of important governance meetings
- Coordinate the different Identity Global Product Owners to identify, qualify and formalize product and project dependencies. Prepare the inputs and follow the outputs of the global AXA Group Operations Big Room Planning Meetings (Yearly and Quarterly) gathering +50 other product owners
- Manage the lifecycle of Identity Global Products Demand Catalogue teams in synchronization with ServiceNow teams to create/modify/delete Catalogue Items
- Coordinate department continual improvement process by:

- Ensuring improvement plans are properly managed and followed
- Analyzing situation to identify improvement opportunities and gaps
- Organizing regular workshops
- Maintain department knowledge base (ServiceNow, Confluence, SharePoint) including Persona, User Stories, Product Presentation, User Guides, Problems, Department Operating Model and associated Processes and Fresh News, Lesson Learned, Customer & Entity Testimonies
- Organize and animate a quarterly backlog review with all Identity Global Products Product Managers, Owners and Service Owners
- Support Department Management teams in the management of department portfolio (projects, improvement initiatives, etc.)
- Build regular reports to Product and Service Owners by defining and monitoring key performance indicators

**QUALIFICATIONS**

**Requirements**:

- Microsoft Office (O365, Outlook, PowerPoint, Excel File)
- PowerBI or equivalent
- ServiceNow, Jira and Confluence is a plus but not mandatory
- Details focused but always keeping the high-level picture to understand the purpose of his/her activities on the overall business objectives
- Understanding of complex product development cycle and associated projects
- Ability to manage large data set and navigate into complex data model
- Fast to acquire tool and process understanding, as well as tool user roles and responsibilities
- Ability to manage with rigor and agility a pipeline of problem with associated resolution plan
- Familiar with Agile framework and methodologies (backlog management, sprint,)
- “Coding” experience is a plus but not mandatory
- Management of user community including driving problem calls, communicating progress on issues & actions
- Capacity to be autonomous and take lead/initiative to engage stakeholders and solve arising problems
- Rigorous, organized, excellent time management
- Problem solving, including solving business and technical challenges, critical thinking skills
- Ability to document requirements for both technical and end user teams
- Strong analytical skills and methodology
- Teamwork and leadership skills
- Ability to push ideas and solutions and projects end-to-end
- Skilled at working within a dynamic, team-oriented, collaborative environment.
- Strong interpersonal, oral communication, ability to speak to technical and end-user audiences and listening skills, with ability to demonstrate empathy
- Ability to find creative solutions to meet or exceed business needs
- Adept at reading, writing, and interpreting technical documentation and procedure manuals

**ABOUT AXA**

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