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Jo] Customer Service Specialist Rm3,500 to Rm4,500 Johor Bahru

2 weeks ago

Johor Bahru, Malaysia Agensi Pekerjaan Infinity8 Sdn Bhd Full time

Our client is a fast-growing company that designs and delivers stylish, durable, and modern home solutions for everyday living. As part of our commitment to providing exceptional customer experiences, we're looking for a Customer Experience Specialist to join our client team in Johor Bahru.

**Responsibilities**:

- Provide clear, empathetic, and knowledgeable support that reflects our brand and values.
- Resolve customer inquiries efficiently and professionally, reducing friction and boosting satisfaction.
- Ensuring the KPI are met including CSAT, Quality Assurance (QA), Response time, and Resolution time.
- Be the voice of the customer internally, helping us improve continuously through feedback.
- This role supports United States customers, and your primary responsibilities will involve interacting and collaborating with customers.

**Requirements**:

- Good communication skills in **English** (spoken and written).
- **Fresh Graduates are welcome to apply**:

- Minimum 2 years of experience in a call center or BPO environment (will be added advantage)
- Good and determine to connect, empathize, and build rapport with customers.
- Good problem-solving, analytical and creative thinking skills.
- Self-motivated, Resourceful, and a reliable team player.
- Strong interpersonal, organizational skills and provides a sense of ownership and patience in every customer interaction
- Familiarity with Zendesk or similar ticketing platforms (will be added advantage).

**Additional Information**:

- Work location is fully onsite in Johor Bahru - Infinity8 Reserve Mid Valley Southkey, Level 28, Johor Bahru
- Able to work in 5 days a week
- Able to work on weekends and Public Holidays.
- Salary range: RM3,500 - RM4,500 (negotiable based on experience and qualifications)

We are looking for dedicated and passionate Customer Service Specialist to join our growing team. We've got a spot for you

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Ability to commute/relocate:

- Johor Bahru (Johor Bahru): Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (preferred)

Work Location: In person