Duty Manager

5 days ago

Kuala Lumpur, Malaysia Furama Bukit Bintang Full time

**Basic Function**

To manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty.

**Responsibility and Authority**
- Ensure that the pre check-in procedure is effectively carried out based on the set standard. That includes:

- Rooms for leisure groups are blocked 2 days in advance.
- Check guest’s arrival list one day in advance.
- Details of each reservation are printed on R-card.
- Check on day room’s assignment and ensure keys and other required documents are prepared
- Room’s amenities and guest supplies are in order.
- VIP rooms are checked.
- Meet VIPs and other FITs and corporate guests at the main entrance and lobby.
- Escort VIP guests to their rooms and bid farewell upon departure.
- Attend to guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel.
- Obtain feedback from guests and take actions accordingly or refer to the Front Office Manager for a decision when necessary.
- Promote in-house facilities
- Check-in tour groups and co-ordinate on their requirement.
- Control the daily sale of rooms to maximize Hotel’s room revenue.
- Survey daily occupancy statistics of other hotels.
- Check and ensure that the Front Office and public areas are clean and in-order
- Liaise closely with the Guest Service Manager and Reception Manager on operational matters.
- Co-ordinate with Housekeeping, Security and other departments for a smooth operation.
- Ensure sufficient manpower on his/her shift and the following shift for operation
- Supervise staff under his/her charge.
- Provide on-the-job coaching and training.
- Ensure information are properly communicated to subordinates and peers through briefing and other means.
- Issue guest keys based on the Hotel’s keycard procedure.
- Ensure the night closing procedure is carried out.
- Supervise and execute the required emergency produces in the events of fire, power failure and other emergency situations.
- Perform maintenance work on the main computer systems.
- Check all R-cards of check-in guests during his / her shift before filing them into the folio well. He/ She shall pay special attention on wake-up call recorded, vouchers attached, billing instructions and special guest’s requests.
- Perform in-house credit check when assigned.
- In the absence of the Reception Manager, ensure month-end CityLedger transfer and the billings for Long Stay Guests on personal account are done within first 3 days of the following month.
- Make daily rounds of the Hotel and outside the building and check all public area and staff area regularly.
- Make daily rounds through all operating departments to increase visibility to guests and employees. He / She shall pay special attention in the main lobby area.

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person

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