Telematics / Iot Technical Support (Entry-level Welcome)

1 week ago


Johor Bahru, Malaysia Agensi Pekerjaan AE Groups Sdn Bhd Full time

Telematics / IoT Technical Support (Entry-Level Welcome)

**Job ID**: J00013819
**Company**: Telecom & IoT Connectivity Provider
**Location**:Johor Bahru (JB), Malaysia** — occasional meetings with SG stakeholders
**Employment Type**: Full-time
**Hours**: Mon-Fri, 9:00am-6:00pm
**Rest Days**: 8 days/month
**Salary**:S$2,500+ basic** (target gross **S$2,500-3,000**; paid in **SGD**)
**Interview**: Online

About the Role

Support upstream/downstream integrations and day-to-day coordination for connected-vehicle/IoT projects. You’ll work closely with customers, partners and internal R&D to deliver stable APIs and network connectivity.

Key Responsibilities
- **API integration & coordination**: Own upstream/downstream API onboarding, requirements clarification, and timelines with partners/customers
- **Customer support**: Handle queries, troubleshoot issues, track tickets to closure within SLA
- **R&D collaboration**: Assist engineers to integrate partner/customer APIs into internal systems; prepare specs, test cases and handover docs
- **Network-focused support**: Help diagnose connectivity (SIM/eSIM, APN/VPN, IP/DNS, HTTP/MQTT), device provisioning and basic logs
- **Project execution**: Maintain trackers, prepare status reports, escalate risks, and support UAT/production cutover

(a) Skills / Primary Skills
- Familiar with **REST APIs** (JSON, HTTP codes), basic testing tools (**Postman**, cURL)
- Fundamental **networking** knowledge (TCP/IP, routing, DNS, VPN basics); Linux CLI is a plus
- Clear written & verbal communication in **English**; strong coordination and follow-through
- Positive attitude, willing to learn and travel for meetings when required

(b) Qualifications / Nice-to-Haves
- Bachelor’s degree in **Telecommunications, Computer Science, Business** or related (or equivalent skills)
- **Fresh graduates welcome**; any exposure to telecom/network ops or IoT is an advantage
- Basic understanding of connectivity products (APN, SIM/eSIM), and common auth methods for APIs is a plus

**Benefits**:

- Annual & sick leave per company policy
- Performance-based progression and training opportunities

Work Authorisation

This role is **based in Johor Bahru (Malaysia)**. Applicants must have valid authorisation to work where duties are performed. (Occasional travel to Singapore may be required per project.)

**How to Apply**

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM7,500.00 - RM8,000.00 per month

**Benefits**:

- Professional development

**Education**:

- Bachelor's (preferred)

**Experience**:

- IP networking: 1 year (preferred)

Work Location: In person



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