Service Planner, My&sg

6 days ago

Petaling Jaya, Malaysia Markem-Imaje Full time

**The Role**

Identify and improve workforce productivity by anticipating and eliminating potential delays through planning, scheduling and coordination of service resources for preventative maintenance and ad-hoc break fix.

**What you will do**:

- Daily co-ordination, dispatch and monitoring of inbound and outbound service calls to service engineers through workforce management system / Service Manager
- Priority call allocation for A, B and C customers
- Liaising with customers regarding job updates, service invoice enquiries, scheduling installation times, parts enquires and assisting with all service related matters.
- Liaising with service engineers regarding call status progress and updates
- Ordering and quote management for spare parts
- Assisting to collate and process all service dockets from service technicians
- Daily invoice processing to achieve KPI targets
- Work closely with the other team functions regarding parts ordering, warranty support and equipment sales and installations
- Provide accurate and timely reporting
- Requisite all necessary parts, equipment, services and documentation to perform the maintenance work
- Collaborate with technical service supervision/ manager to schedule manpower and resources for the most effective preventative maintenance route and schedule
- Generation of service invoice from service report
- Work with technical service manager to identify service contract opportunities
- Follow up with existing customers for contract renewal
- Providing back up to other CRM functions as needed
- Identify and recommend areas of improvements
- Keep technical service manager informed of abnormal or critical situations
- Work with Technical Service Manager to establish, maintain and improve the
- Maintenance Planning and Scheduling business flow process
**What you need to have**:

- Strong organizational and prioritization skills
- Excellent communication skills - both written and verbal
- Excellent customer service skills
- Have good problem solving skills
- Good technical aptitude i.e. printers and parts
- Be able to work under pressure and to tight deadlines
- Must have an attention to detail
- Must show initiative, be flexible and adaptable
- ERP / Planning system experience preferred but not essential
- Diploma or Bachelors with 3 years of relevant work experience
- Minimum 3-6 years
- Work experience in coding industry is an advantage
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply We can’t wait to hear from you

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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