Performance Manager

1 week ago

Kuala Lumpur, Malaysia JustMarkets Full time

JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. With a presence in over 100 countries, JustMarkets is on a mission to create an enticing and transparent trading environment where individuals can unlock their full investment potential.

JustMarkets' goal is to become the world's most customer-centric broker, where everyone can trade and invest in a simple and transparent way. The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavors.

The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. The diverse team comprises over 300 individuals from 10 different countries, and it's what truly sets JustMarkets apart. As a rapidly growing family, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.

Explore opportunities at JustMarkets and become a part of our team of professionals

**Responsibilities**
- Oversee the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Business Development Department.
- Develop and implement CRM processes and procedures that align with company objectives and industry best practices.
- Generate regular reports and provide analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention.
- Act as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed.
- Ensure the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies.
- Collaborate with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department.
- Provide training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles.
- Participate in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department.
- Stay up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners.
- Perform any other duties and responsibilities as assigned by the Operations Manager.

**Requirements**:

- Experience with CRM systems;
- Experience with Google Workspace or Microsoft;
- Experience with Tableau, Power BI or other BI systems;
- Good Math skills;
- Analytical mindset;
- Experience with Sales Department, pipelines and workflow;
- Experience with CRM Dynamics 365 or others
- English - B2

**Will be a plus**
- Experience in financial industries
- Mandarin language

**We offer**
- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Trainee period is provided;
- Competitive salary;
- Working on a standard schedule with a possibility of flexible working hours.

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